Universal Banker I (King George)

C&F Bank•King George, VA

1d•$33,000 - $45,000•Onsite

About The Position

The Universal Banker acquires, manages, and retains meaningful customer relationships by responding to customer needs, completing branch transactions, and turning branch visits into opportunities to build relationships and grow earning assets. The role proactively contacts current customers to schedule relationship reviews and deepen existing relationships, and acquires new customers through referrals, prospecting, and other lead sources. The Universal Banker also attends occasional networking events and business development activities. The position delivers the C&F Customer Experience through consultative conversations, knowledge of bank products and services, and recommendations tailored to customer needs. It supports branch and individual business goals, including small-business development and new customer acquisition, while complying with operational, information-security, and risk-management requirements. The role is performed onsite in a retail branch and requires travel to other bank locations, including a temporary training assignment at a designated branch for approximately 7–12 consecutive weeks.

Requirements

High school diploma or GED.
One year of teller or cash-handling experience.
One year of customer relationship-building or sales experience.
Excellent interpersonal and communication skills, including a desire to interact with customers and prospects.
Ability to deepen and enhance customer relationships.
Demonstrated proficiency with basic computer applications, such as Microsoft Office software.
Ability to travel to other branches within a geographic region for temporary staffing needs and training.
Reliable independent transportation for commuting and business-related travel; ability to provide your own transportation is required.

Nice To Haves

One year or more of branch banking or lending experience.
Experience sourcing and prospecting for new clients and building relationships.
General knowledge of bank operations, policies, and procedures.
Ability to generate demand through prospecting and setting meetings.

Responsibilities

Model the C&F “Focused on You” brand and build lasting customer relationships through personal connections, education, open-ended questions, and active listening.
Learn products, services, and procedures to provide accurate solutions and financial options using a consultative approach.
Review customer accounts and make appropriate decisions regarding requested transactions.
Meet individual and team goals through in-person and outbound activities, including C&F Relationship Reviews.
Acquire new consumer customer relationships through internal and external lead sources, referrals, prospecting, and networking or community events.
Build collaborative relationships with internal business partners, including Business/Commercial Relationship Managers, Customer Service, Operations, Credit Services, C&F Mortgage, C&F Wealth Management, and Treasury Solutions.
Influence, educate, and connect customers to technology.
Support branch business development and performance through personal productivity and C&F Customer Experience practices, including C&F Active Site Leadership.
Develop small-business revenue and expertise through face-to-face appointments, outbound calls, prospecting, and new-customer acquisition strategies.
Participate, as approved, in civic, government, professional, business, community, association, and group activities to prospect and increase brand awareness.
Comply with BSA/CIP requirements during new-account and existing-customer interactions.
Submit customer documentation accurately and promptly, resolve tracking items within required guidelines, and complete other delegated operational risk-management tasks.
Follow information-security policies and protect customer information with accuracy and urgency.
Balance the drawer at the end of the day.
Provide fill-in staffing at other market branches as needed.
Participate in and occasionally lead parts of daily huddles and weekly team meetings.
Lead C&F Active Site Leadership when not assisting a customer.
Travel to bank locations as needed, including a temporary training assignment at a designated training branch for approximately 7–12 consecutive weeks.