Universal Banker II

Georgia's Own Credit Union•Tucker, GA

23d

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The role combines transaction processing, account opening, lending, service, and relationship-development responsibilities while supporting the overall success of the branch team. The position assists with onboarding, peer mentoring, operational guidance, and reinforcing sales and service practices while remaining accountable for individual performance and production goals. It serves as a branch subject-matter resource and works closely with the Universal Banker Manager and/or Area Service Manager to promote service excellence, operational consistency, employee development, member engagement, and branch productivity. The position pays $25.00 per hour. The employer offers medical, dental, vision, and 401(k) matching benefits.

Requirements

High school diploma and equivalent years of experience; a bachelor's degree is preferred.
Three to five years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
Ability to communicate in writing and verbally with members and people at all levels of the Credit Union.
Experience with the loan application process and standard internal operating policies and procedures.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret financial information, including credit scores, debt, assets, balances, payments, and interest rates, and perform mathematical functions including percentages and ratios.
Analytical thinking, problem-solving, decision-making, and judgment skills, including gathering and applying relevant information to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Must pass background checks that include credit, drug screen, bondability, and criminal background.
For lending responsibilities, must comply with SAFE ACT requirements and Credit Union policies and procedures, maintain current NMLA registration, and notify the Credit Union within 30 days of relevant changes.
Demonstrated member focus, integrity, teamwork, dependability, high work standards, and sound decision-making and judgment.

Nice To Haves

Bachelor's degree.

Responsibilities

Deliver exceptional service through in-person, telephone, and digital member interactions.
Build member relationships by identifying needs and recommending appropriate products and services.
Open consumer and business membership accounts and assist with account maintenance, problem resolution, and service requests.
Process and support consumer loan applications and related documentation.
Conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities.
Follow up with members in a timely manner and document interactions in designated systems.
Promote Credit Union products and services through referrals, education, and relationship management.
Support achievement of branch service, production, and member-experience goals.
Process deposits, withdrawals, loan payments, check cashing, and account-maintenance transactions.
Maintain accurate balancing records and perform vault, ATM, branch-capture, balancing, and reconciliation activities as assigned.
Use branch technology, systems, and equipment; process operational exceptions and authorized overrides within delegated authority.
Support branch readiness, operational compliance, audit preparedness, and adherence to Credit Union policies, procedures, and regulatory requirements.
Mentor branch employees, support onboarding for newly hired Universal Bankers, and reinforce service standards, sales practices, operational procedures, and member-engagement expectations.
Assist with training, knowledge sharing, and skill development, and collaborate with the Universal Banker Manager on development opportunities and operational challenges.
Promote teamwork, collaboration, and a positive branch culture.
Maintain individual production goals related to memberships, deposits, lending, referrals, debit activation, and other established performance measures.
Generate referrals and member relationship opportunities and support branch business-development and community-engagement activities.
Support member traffic flow, phone coverage, appointment support, and branch execution; rotate among transaction, office, lending, and service responsibilities based on needs.
Provide coverage at other locations as needed and work a Saturday rotation schedule.
Support the Universal Banker Manager by reinforcing operational expectations, service standards, and branch routines.
Communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to branch leadership.
Serve as a knowledgeable branch resource during high member demand, staffing shortages, or employee transitions, and assist with onboarding and training as directed.
Keep SAFE ACT NMLA registration current and notify the Credit Union within 30 days of changes that must be reflected in the NMLS registry.