Universal Banker II

United Fidelity Bank•Chicago, IL

4d•$21 - $23

About The Position

The Universal Banker II is a customer-facing role providing friendly, efficient service to existing and prospective customers. The position performs frontline banking functions, including teller services, opening and maintaining accounts, managing vault and teller cash, educating customers about products and services, and supporting branch growth through sales, referrals, and community engagement. The Universal Banker II also assists management and performs duties related to the Bank Secrecy Act under the guidance of the BSA Officer.

Requirements

High school diploma or GED.
Two or more years of banking experience.
Previous cash-handling experience.
Strong customer service focus.
Excellent interpersonal, written, and verbal communication skills.
Strong analytical skills and sound judgment.
Advanced organizational and time-management skills.
Proficiency in Microsoft Outlook Suite of Products.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.
Ability to work evenings and weekends.

Nice To Haves

At least two years in a customer contact or sales position, or equivalent.

Responsibilities

Comply with bank policies, procedures, disclosures, regulations, and consumer privacy requirements.
Provide customer services, explain products and services, gather information, and open and maintain accounts.
Proactively recommend and cross-sell UFB products and services based on customer needs.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Perform teller duties and refer customers to appropriate bank personnel.
Investigate and correct errors, and input wire transfer requests.
Verify money received or sent for vault deposits at designated times; balance the vault and branch daily and maintain predefined cash limits.
Review and complete branch reports.
Provide overrides and transaction decisions to tellers within assigned procedural limits.
Assist management as needed.
Conduct proactive sales conversations through internal and outbound interactions, including outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement.
Maintain product and service knowledge, including eServices, Health Savings Accounts, IRS, consumer loans, merchant capture, ACH, wire transfers, Positive Pay, and retail and business mobile apps.
Represent UFB in community affairs and civic organizations, including outside business hours.
Work toward individual sales, referral, operational, and community involvement goals.
Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.