Universal Banker II

Accounts•Chester, NJ

20d

About The Position

Peapack Private Bank & Trust is hiring a Universal Banker II to provide exceptional service to existing and prospective clients. The role manages the client experience by completing service requests and transactions, identifying cross-selling opportunities, and referring clients to partner business lines. The position may assume management responsibilities within approved limits when the Retail Private Banker and Retail Client Experience Manager are absent. The successful candidate demonstrates strong communication and technology skills, identifies sales and deposit-growth opportunities, and consistently reflects the bank’s “Clients First” and “One Team” principles. The Universal Banker II develops and manages consumer and business account relationships; learns and promotes branch technology; opens and maintains a range of deposit and other financial products; processes transactions; and supports branch operations, cash management, reporting, and audits. The role also supports business calls with branch management, Community Bankers, and Commercial Loan Officers. It requires maintaining client confidentiality, delivering personalized service, and complying with bank policies and applicable regulations. The position requires a high school diploma, GED, or equivalent. Customer experience in retail or hospitality is preferred, and banking experience is a plus. The employee must be flexible to work the stated banking hours, including Saturday mornings, and must maintain customer files and a Notary Public commission. The approximate pay range is $41,556 to $48,000, with the opportunity to earn performance-based incentives.

Requirements

High school diploma, GED, or equivalent.
Must be flexible to work within the bank’s stated hours: Monday, Tuesday, Wednesday, and Friday 8:30 a.m.–5:00 p.m.; Thursday 8:30 a.m.–6:00 p.m.; Saturday 8:30 a.m.–12:00 p.m.
Maintain customer files.
Maintain a Notary Public commission.
Demonstrate strong communication skills and the ability to interact effectively with people at all organizational levels.
Demonstrate integrity, adaptability, work commitment, initiative, and a positive performance in all situations.
Be willing to receive and provide feedback and to work collaboratively to create a productive environment.
Be willing to dress and behave professionally.
Comply with internal policies and external regulations and apply knowledge of relevant banking policies and procedures.
Provide courteous, efficient, and client-focused service while maintaining client confidentiality.

Nice To Haves

Customer experience in retail or hospitality is preferred.
Banking experience is a plus.
Technological savvy and an interest in learning the bank’s products, procedures, and services.

Responsibilities

Provide courteous, efficient, and personalized service to existing and prospective clients, anticipating their needs.
Learn and follow required service protocols and best practices.
Learn current branch technology, introduce it to clients, and educate them on its use.
Develop, expand, and manage consumer and business account relationships, focusing on clients’ financial product needs.
Identify clients with additional profit potential and develop action plans to expand those relationships.
Participate in ongoing training and regular sales meetings.
Understand partner roles and the bank’s products and services to identify clients’ expressed and unexpressed needs.
Open products including checking accounts, money market accounts, certificates of deposit, IRAs, and NetTeller; complete credit card and loan applications.
Process deposits, withdrawals, transfers, loan payments, IRA and CD transactions, account closures, and account maintenance.
Provide supervisory overrides and transaction reviews in the absence of the Retail Private Banker and Retail Client Experience Manager.
Assist with daily branch operations, including reporting, audits, proving the main cash vault, preparing cash shipments, and ordering coin and currency as needed.
Ensure work is processed and balanced at the end of the day.
Maintain the confidentiality of the bank and its clients and comply with internal policies and external regulations.
Keep current with applicable banking regulations, including Reg. DD, Reg. CC, BSA, CRA, the Right to Financial Privacy Act, and FDIC insurance provisions.
Apply critical thinking, logic, and sound judgment to identify solutions and resolve problems.
Maintain customer files and a Notary Public commission.
Assist Branch Management, Community Bankers, and Commercial Loan Officers on business calls to existing and prospective clients.
Adapt to changing priorities, take ownership, continue learning, and use AI and technology tools responsibly.