Universal Banker Il - Lewisville, Texas

Southstate Bank • Lewisville, TX

5d • Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial needs. The position combines Teller and Financial Services Representative (FSR) responsibilities, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth.

The role serves customers accurately, efficiently, and confidentially; explains bank products and services; identifies customer needs; makes referrals; and helps customers use self-service technology. It follows applicable banking regulations, security procedures, and audit requirements.

Teller duties include processing savings, checking, and loan transactions; cashing checks; processing withdrawals; selling certified checks; balancing transactions; maintaining the work area; and potentially assisting with teller training, safe deposit box access, ATM service, and branch capture. FSR duties include opening deposit accounts, handling services such as stop payments and wire transfers, maintaining accounts within assigned limits, and resolving customer concerns courteously. Additional responsibilities may include vault or back-up vault duties, approving transactions within increased limits, signing off on checks, and other assigned duties.

Requirements

• High school diploma or equivalent.
• Eighteen months of teller or cash-handling experience.
• Six months of customer relationship-building or sales experience.
• Demonstrated expertise in Teller II and basic FSR job functions.
• Experience in cash handling, sales, and customer service.
• Good interpersonal skills and computer skills.
• Ability to read, write, speak, and understand English.
• Ability to lift up to 50 pounds.
• Ability to stand and/or sit for long periods.
• Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

• Previous banking experience preferred.

Responsibilities

• Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
• Understand and explain the bank’s products, services, features, benefits, rules, regulations, and pricing.
• Identify customer needs and seek opportunities to expand relationships through referrals.
• Maintain a neat and professional appearance.
• Follow banking regulations, including Regulation CC and the Bank Secrecy Act.
• Help customers understand and enroll in self-service technology options.
• Process savings, checking, and loan transactions; cash checks; and process savings withdrawals within assigned limits.
• Sell certified checks and balance transactions daily.
• Maintain an orderly work area and follow transaction, security, audit, and workflow procedures.
• Potentially assist in guiding and training new tellers, providing safe deposit box access, servicing or balancing ATMs, and using the branch capture system.
• Open deposit accounts and handle stop payments, wire transfers, and other account maintenance within assigned limits.
• Explain policies and procedures and resolve customer problems and complaints with courtesy and discretion; direct customers with difficult problems to other sources for assistance.
• Promote additional services where appropriate and show appreciation for customers’ time and business.
• Provide a business card if the customer has not already received one.
• Ensure customer-development records, reports, and correspondence are correct, timely, and properly distributed.
• Potentially perform vault or back-up vault responsibilities and approve teller transactions or sign off on checks within increased approval limits.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED