Universal Banker II - Houston Washington, Texas

South State Bank•Houston, TX

5d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs. The role combines Teller and Financial Services Representative (FSR) responsibilities, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position requires knowledge of bank products, services, policies, and applicable regulations, including Regulation CC and the Bank Secrecy Act. The Universal Banker identifies customer needs, makes referrals, assists customers with self-service technology, handles account services and transactions, and follows branch security, audit, and operational procedures. Additional responsibilities may include vault duties, increased approval limits for teller transactions, and other assigned work. The role is based at a branch in Houston, Texas. Travel may be required for meetings or training. The work is generally performed in an open lobby area at an individual workstation inside a climate-controlled facility.

Requirements

High school diploma or equivalent.
Eighteen months of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills.
Good computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds.
Ability to stand and/or sit for long periods of time.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

Previous banking experience is preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations, seek opportunities to expand customer relationships, and make referrals in accordance with position goals.
Maintain a neat and professional appearance in accordance with bank policy.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
May assist in guiding and training new tellers.
May allow customers access to safe deposit boxes.
Cash checks and process savings withdrawals within assigned limits and procedures.
Sell certified checks.
Balance transactions daily.
May service or balance ATMs and utilize the branch capture system.
Follow transaction procedures, minimize operational errors, and maintain proper workflow.
Follow branch security and audit procedures and understand the function and operation of security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain bank policies and procedures to customers as needed.
Resolve customer problems and complaints courteously and discreetly, directing customers with difficult problems to other sources for assistance and seeking opportunities to satisfy customers and promote additional services.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer development efforts are correct, timely, and properly distributed.
May perform vault or back-up vault responsibilities.
Approve teller transactions and sign off on checks within increased approval limits.
Perform other duties as assigned.
Travel to meetings or training as needed.