Universal Banker II - Houston Washington, Texas

SouthState Bank•Washington, DC

12d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact for SouthState customers’ financial needs in a branch. The role combines Teller and Financial Services Representative (FSR) duties, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position processes banking transactions, opens and maintains deposit accounts, explains bank products and policies, resolves customer concerns, identifies customer needs, and makes referrals. It also requires compliance with banking regulations and branch security and audit procedures, along with knowledge of customer-facing technology and self-service options. Additional duties may include vault responsibilities, training new tellers, and other tasks as assigned. The role is based at 4040 Washington Ave., Ste. 400, Houston, Texas 77007. The work is most likely performed in an open branch lobby at an individual workstation inside a climate-controlled facility. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
Eighteen months of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds, stand and/or sit for long periods, access and interpret information on computer screens and documents, read reports and cash denominations, and identify customers.
Ability to travel for meetings or training as needed.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank service standards.
Understand the bank’s products and services, including their features, benefits, rules, pricing, and purposes.
Identify customer needs and expectations, build customer relationships, and make referrals in line with position goals.
Maintain a neat and professional appearance.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain an orderly work area and, as needed, guide and train new tellers.
As needed, provide customers access to safe deposit boxes, cash checks, process savings withdrawals within assigned limits, sell certified checks, balance transactions daily, service or balance ATMs, and use the branch capture system.
Follow transaction procedures and branch workflow practices to minimize operational errors.
Follow branch security and audit procedures and understand the operation of security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance within assigned limits.
Explain policies and procedures to customers as needed.
Resolve customer problems and complaints courteously and discreetly, referring complex issues to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure customer-development records, reports, and correspondence are accurate, timely, and properly distributed.
May perform vault or backup vault responsibilities.
Approve teller transactions and sign off on checks within increased approval limits.
Perform other duties as assigned.
Attend required orientation, foundations, regulatory-compliance, policy-acknowledgment, and any additional assigned training.