Universal Banker II
About The Position
Peapack Private Bank & Trust is seeking a Universal Banker II to provide exceptional service to existing and prospective clients. The role manages the client experience by identifying cross-selling opportunities, making referrals to partner business lines, completing service requests and transactions, and promoting the bank’s products and services. The Universal Banker II may assume management responsibilities within approved limits when the Retail Private Banker and Retail Client Experience Manager are absent. The position calls for strong communication, enthusiasm, technological aptitude, sales awareness, and a commitment to the bank’s “Clients First” and “One Team” principles. The role also supports daily branch operations, maintains client confidentiality, processes and verifies work, and follows internal policies and external banking regulations. The employee is expected to provide proactive, personalized service, adapt to changing priorities, continue learning, use technology and AI responsibly, and exercise sound judgment. Banking hours are Monday, Tuesday, Wednesday, and Friday from 8:30 a.m. to 5:00 p.m.; Thursday from 8:30 a.m. to 6:00 p.m.; and Saturday from 8:30 a.m. to noon.
Requirements
- High school diploma, GED, or equivalent required.
- Maintain a Notary Public commission.
- Maintain customer files.
- Be flexible to work the stated banking hours, including Saturday mornings and Thursday evenings.
- Demonstrate strong communication skills, technological aptitude, enthusiasm, and the ability to recognize sales and deposit growth opportunities.
- Provide service that exceeds client and prospect expectations and demonstrate a willingness to go the extra mile to meet client needs.
- Work effectively with others and build strong internal and external relationships across organizational levels.
- Be receptive to giving and receiving feedback and take initiative to improve client experience and team efficiency.
- Demonstrate intellectual curiosity and willingness to learn the bank’s products, procedures, and services.
- Demonstrate integrity, adaptability, commitment to work, and a positive performance in varied situations.
- Dress and behave professionally.
- Apply critical thinking and sound judgment to solve problems.
- Comply with internal policies and external regulations and maintain knowledge of relevant banking rules.
Nice To Haves
- Customer experience in retail or hospitality; banking experience is a plus.
Responsibilities
- Learn and follow required service protocols and best practices while delivering service in a manner that meets clients’ needs.
- Learn current branch technology, introduce it to clients, and encourage and educate clients on its use.
- Develop, expand, and manage consumer and business account relationships, focusing on clients’ financial product needs.
- Identify clients with additional profit potential and develop plans to expand those relationships.
- Participate in ongoing training and regular sales meetings.
- Understand partner roles and the bank’s products and services to uncover expressed and unexpressed client and prospect needs.
- Open products including checking, money market accounts, CDs, IRAs, NetTeller, and debit cards, and complete credit card and loan applications.
- Process deposits, withdrawals, transfers, loan payments, IRA and CD transactions, and account closures and maintenance.
- Provide supervisory overrides and transaction reviews when the Retail Private Banker and Retail Client Experience Manager are absent.
- Assist with branch operations, including reporting, audits, proving the main cash vault, preparing cash shipments, and ordering coin and currency as needed.
- Ensure all work is processed and proofed at the end of the day.
- Maintain the confidentiality of the bank and its clients and provide courteous, efficient, proactive service.
- Use critical thinking, logic, and reasoning to identify solutions and approaches to problems.
- Comply with internal policies and external regulations, and apply knowledge of policies and procedures in practice.
- Stay current with applicable banking regulations, including Reg. DD, Reg. CC, BSA, CRA, the Right to Financial Privacy Act, and FDIC insurance provisions.
- Maintain customer files.
- Maintain a Notary Public commission.
- Assist Branch Management, Community Bankers, and Commercial Loan Officers on business calls to existing and prospective clients.
- Adapt to changing priorities, pursue continuous learning, use AI and technology responsibly, exercise sound judgment, and provide personalized hospitality.
Benefits
- Competitive compensation package and opportunity to earn performance-based incentives.
- Generous paid time off program.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Maternity and paternity leave.
- Education reimbursement.
- Wellness programs.
- Employee Stock Purchase Program.
- 401(k) with a generous employer match.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
