Universal Banker II

Georgia's Own Credit Union•Alpharetta, GA

18d•Onsite

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The role combines advanced transaction processing, account opening, lending, service, and relationship development with support for the branch team’s overall success. The Universal Banker II assists with onboarding, peer mentoring, operational guidance, and reinforcement of sales and service practices while remaining accountable for individual performance and production goals. Working closely with the Universal Banker Manager and/or Area Service Manager, this position promotes service excellence, operational consistency, employee development, member engagement, and branch productivity. The role supports members through in-person, telephone, and digital channels; opens consumer and business membership accounts; assists with account maintenance and problem resolution; and supports consumer loan applications. It also processes branch transactions and operational activities, maintains balancing accuracy, supports compliance and audit readiness, and uses branch technology and equipment. The Universal Banker II may provide branch coverage at other locations and works a Saturday rotation schedule. The position is based in an office environment, typically at a desk or table, and requires sitting and standing for varying periods, communicating face to face or through technology, and lifting or pushing up to 10 pounds. Lending responsibilities are subject to SAFE Act requirements, including keeping NMLS registration current and reporting relevant changes to the Credit Union within 30 days. Compensation is $25.00 per hour. Georgia’s Own Credit Union offers medical, dental, vision, and 401(k) matching benefits.

Requirements

High school diploma and equivalent years of experience.
Three to five years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Experience with the loan application process and standard or typical internal operating policies and procedures.
Ability to communicate with members and others at all levels of the Credit Union in written and verbal formats.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret financial information, including credit scores, debt, assets, balances, payments, and interest rates, and perform math functions including percentages and ratios.
Analytical thinking, problem solving, decision making, and judgment, including gathering and applying relevant data to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Ability to pass a background check including credit, drug screen, bondability, and criminal background checks.
Ability to work a Saturday rotation schedule and provide coverage at other branches when necessary.
Ability to perform the essential duties satisfactorily, communicate face to face or through technology with or without reasonable accommodation, and sit, stand, and lift or push up to 10 pounds.
Lending-related positions must comply with SAFE Act requirements and Credit Union policies and procedures, including maintaining current NMLS registration and reporting relevant changes within 30 days.
Demonstrated member focus, integrity, teamwork, dependability, strong work standards, and sound decision-making and judgment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Deliver exceptional service through in-person, telephone, and digital member interactions.
Build member relationships by identifying needs and recommending appropriate products and services.
Open consumer and business membership accounts and assist with account maintenance, problem resolution, and service requests.
Process and support consumer loan applications and related documentation.
Conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities; follow up with members and document interactions in designated systems.
Promote Credit Union products and services through referrals, education, and relationship management, and support branch service, production, and member-experience goals.
Process deposits, withdrawals, loan payments, check cashing, and account maintenance transactions.
Maintain accurate balancing records and perform assigned vault, ATM, branch-capture, balancing, and reconciliation activities.
Use branch technology, systems, and equipment; process operational exceptions and authorized overrides within delegated authority limits.
Support branch readiness, operational compliance, audit preparedness, and adherence to Credit Union policies, procedures, and regulatory requirements.
Serve as a peer mentor and operational resource; support onboarding, training, knowledge sharing, and skill development for branch employees.
Reinforce service standards, sales practices, operational procedures, and member-engagement expectations, and collaborate with the Universal Banker Manager on development opportunities and operational challenges.
Maintain individual production goals involving memberships, deposits, lending, referrals, debit activation, and other established measures.
Support business-development and community-engagement activities, member traffic flow, phone coverage, appointments, and branch execution.
Rotate among transaction, office, lending, and service responsibilities according to member and branch needs; provide coverage at other locations as needed and work the Saturday rotation schedule.
Reinforce operational expectations, service standards, and branch routines in support of the Universal Banker Manager.
Communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to branch leadership.
Assist with employee onboarding and training as directed by branch leadership; employee coaching, scheduling, evaluations, corrective action, staffing decisions, and employee development remain the responsibility of branch leadership.
Keep NMLS registration pertaining to the SAFE Act current and notify the Credit Union within 30 days of changes that need to be reflected on the registry.