Universal Banker II

Ameris Bank•Atlanta, GA

20d

About The Position

Ameris Bank is a purpose-driven financial institution serving communities across the Southeast, Mid-Atlantic, and nationwide through digital offerings and its mobile app. The Universal Banker II serves as a consultant to customers by conducting financial profiles, identifying needs, and recommending relevant products and services. The role supports the financial growth of the banking center by attracting, expanding, and retaining consumer and business relationships, while providing customer service and contributing to sales and service goals. The position may include teller functions, support for other branches, and assistance or training for colleagues. The role also involves ethical sales practices, customer onboarding, resolving service issues, and contributing ideas to improve branch budgets and the customer experience. Other projects and duties may be assigned.

Requirements

At least 2 years of customer service experience.
At least 1 year of retail banking experience.
High school diploma or GED.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.
Ability to work as a motivated team player and develop and maintain collaborative relationships.

Nice To Haves

Cash handling experience.
Cross-selling experience.
Consumer credit experience.
Platform banking experience.
Bachelor’s degree in finance or a related field.

Responsibilities

Establish, expand, and retain high-value consumer and business client relationships to support the financial growth of the banking center.
Communicate proactively with current and prospective clients to educate them, ensure understanding, resolve issues, build loyalty, and solicit feedback.
Conduct customer financial profiles and use needs-based sales techniques to identify products and services that meet client needs.
Maintain working knowledge of banking products and promotions.
Open new accounts and service existing accounts.
Meet defined sales and service goals.
Recommend branch budget needs and ways to improve the client experience to supervisors.
Investigate root causes of customer service issues and implement resolutions, involving supervisors for more complex issues.
Conduct onboarding activities for new clients.
Perform teller functions when needed and provide backup support to other branches as needed.
Assist and train colleagues and serve as a mentor when needed.
Perform branch sales and service functions as needed.
Practice ethical sales behaviors and act in customers’ best interests when offering additional products and services.
Perform other projects and duties as assigned.

Benefits

Medical, dental, and vision insurance; Ameris Bank pays a major portion of healthcare costs, with coverage eligibility beginning the first of the month after 30 days of employment.
Life insurance provided at no additional cost.
Accidental death and dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee stock purchase plan.
401(k) retirement plan with a match of 50% of the first 8% of employee contributions.
Flexible spending accounts.
Health savings account.
Health reimbursement arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee assistance program.
Employee advocacy program.
Tickets at Work entertainment discounts.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee resource groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.