Universal Banker II

Align Credit Union•Lowell, MA

4d•$21 - $24•Onsite

About The Position

The Universal Banker II is a seasoned sales and service professional responsible for cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective members. This is achieved by providing exceptional service and meeting all financial needs of each member through servicing existing products and services, making new product and service recommendations, and completing member requests. The role performs functions to provide the highest level of service and responsiveness to credit union members, within the scope of authority and expertise.

Requirements

Seasoned sales and service professional
Ability to cultivate, maintain, and enhance long-lasting relationships with existing and prospective members
Ability to provide exceptional service and meet financial needs
Ability to service existing products and services
Ability to make new product and service recommendations
Ability to complete member requests
Ability to perform functions to provide the highest level of service and responsiveness
Ability to execute appropriate behaviors consistent with Align CU's values and member service standards
Ability to proactively connect with members to deepen relationships through needs-based conversations
Ability to achieve assigned member service and sales goals
Ability to acquire and maintain member relationships over the entire lifecycle
Ability to identify and understand member financial needs
Ability to recommend appropriate solutions
Ability to complete all member requests including account opening, loan applications and closings, mortgage applications, servicing requests, issuing and maintaining debit cards, and routine banking transactions
Ability to participate in branch operational tasks such as audits, cash settlements, ATMs, and cash recyclers
Ability to participate in opening and closing branch procedures
Ability to develop and deepen member relationships by taking ownership to resolve member issues efficiently
Ability to assist members with basic to complex situations
Ability to maintain a strong knowledge of all credit union products and services
Ability to execute all sales, servicing, banking transactions and operational tasks accurately
Ability to follow all credit union security and compliance policies and procedures
Ability to continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training
Ability to administer supervisor overrides for restricted transactions appropriately and within assigned limits
Ability to maintain a strong advanced knowledge of legal aspects of deposit accounts
Ability to adhere to Align Cu's policies and procedures
Responsible for compliance with OFAC, BSA, and other regulations as required
Ability to allow members access to their Safe Deposit Boxes
Ability to open and close Safe Deposit Boxes as needed
Ability to become and maintain status as a Notary Public
Ability to assist supervisory team in educating, motivating and coaching branch staff
Ability to train and coach less experienced team members

Nice To Haves

Experience with wealth management, real estate and commercial lending
Experience with Power of Attorney, Trusts, and deceased members' accounts

Responsibilities

Consistently executes appropriate behaviors consistent with Align CU's values and member service standards to deliver exceptional member experiences.
Proactively connects with members to deepen relationships through needs-based conversations.
Achieves all assigned member service and sales goals.
Acquires and maintains all member relationships over the entire lifecycle of the member by identifying and understanding the financial needs of the member.
Recommends appropriate solutions to meet member needs. Consults with and/or makes referrals to product specialists who can assist with meeting specific member needs such as wealth management, real estate and commercial lending, etc.
Completes all member requests including, but not limited to, account opening, personal, automobile, and equity loan applications and closings, mortgage applications, servicing requests, issuing and maintaining debit cards, and routine banking transactions (deposits, withdrawals, loan payments, check cashing, etc.).
Participates in the branch's operational tasks such as audits, cash settlements, ATMs, and cash recyclers, for dual control purposes.
Participates in opening and closing branch procedures.
Develops and deepens member relationships by taking ownership to resolve member issues efficiently. Assists members with basic to complex situations.
Maintains a strong knowledge of all credit union products and services to promote opportunities to introduce the member to all options available.
Executes all sales, servicing, banking transactions and operational tasks accurately. Follows all credit union security and compliance policies and procedures, including Employee Accuracy policy.
Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.
Administers supervisor overrides for restricted transactions appropriately and within assigned limits to approve and take responsibility for the transaction.
Maintains a strong advanced knowledge of legal aspects of deposit accounts including Power of Attorney, Trusts, and deceased members.
Adheres to Align Cu's policies and procedures. Responsible for compliance with OFAC, BSA, and other regulations as required.
Allow members access to their Safe Deposit Boxes. Open and closed Safe Deposit Boxes as needed. (Hale St. only)
Become and maintain status as a Notary Public.
Assist supervisory team in educating, motivating and coaching branch staff to fulfill sales and service opportunities, goals, and credit union objectives.
Trains and coaches less experienced team members.