Universal Banker II

Align Credit Union•Lowell, MA

5d•$21 - $24

About The Position

The Universal Banker II is a seasoned sales and service professional responsible for cultivating, maintaining, and enhancing long-term relationships with existing and prospective credit union members. The role provides exceptional service, identifies and addresses members’ financial needs, services existing products, recommends new products and services, and completes member requests. The position provides a high level of service and responsiveness within the scope of the employee’s authority and expertise. The role also supports branch operations, follows security and compliance policies, resolves member issues, and helps educate and coach branch staff. It requires advanced knowledge of deposit account legal matters and maintaining Notary Public status.

Requirements

Become and maintain status as a Notary Public.
Maintain advanced knowledge of legal aspects of deposit accounts, including powers of attorney, trusts, and deceased members.
Comply with applicable policies and regulations, including OFAC and BSA.

Responsibilities

Deliver exceptional member experiences consistent with Align CU’s values and member service standards.
Proactively connect with members through needs-based conversations to deepen relationships.
Achieve assigned member service and sales goals.
Acquire and maintain member relationships throughout the member lifecycle by identifying and understanding financial needs.
Recommend appropriate solutions and consult with or refer members to specialists for needs such as wealth management, real estate, and commercial lending.
Complete member requests, including account openings; personal, automobile, and equity loan applications and closings; mortgage applications; servicing requests; debit card issuance and maintenance; and routine banking transactions.
Participate in branch operational tasks, including audits, cash settlements, ATMs, and cash recyclers, for dual-control purposes.
Participate in branch opening and closing procedures.
Take ownership of member issues and resolve them efficiently, assisting with basic to complex situations.
Maintain strong knowledge of credit union products and services and introduce members to relevant options.
Execute sales, servicing, banking transactions, and operational tasks accurately while following security, compliance, and Employee Accuracy policies.
Increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.
Administer supervisor overrides for restricted transactions appropriately and within assigned limits.
Maintain advanced knowledge of legal aspects of deposit accounts, including powers of attorney, trusts, and deceased members.
Comply with Align CU policies and procedures and applicable regulations, including OFAC and BSA.
Provide members access to safe deposit boxes and open and close boxes as needed at the Hale Street location.
Become and maintain status as a Notary Public.
Assist the supervisory team in educating, motivating, and coaching branch staff to fulfill sales and service opportunities and meet goals and credit union objectives.
Train and coach less experienced team members.