Universal Banker II

Georgia's Own Credit Union•Tucker, GA

21d

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The role combines transaction processing, account opening, lending, service, and relationship-development responsibilities while contributing to branch success and individual production goals. It also supports onboarding, peer mentoring, operational guidance, and consistent service and sales practices, working closely with the Universal Banker Manager and/or Area Service Manager. The position pays $25.00 per hour. Responsibilities include serving members in person, by phone, and digitally; opening consumer and business accounts; assisting with account maintenance and consumer loan applications; processing transactions; performing assigned branch operational activities; and supporting branch production, service, and member-experience goals. The Universal Banker II also mentors peers, helps onboard new employees, supports branch leadership, and may provide coverage at other locations. Employees work a Saturday rotation and must maintain current NMLS registration for lending responsibilities.

Requirements

High school diploma and equivalent years of experience.
Three to five years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
Ability to communicate in writing and verbally with members and people at all levels of the Credit Union.
Experience with the loan application process and standard internal operating policies and procedures.
Knowledge of industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret financial information and perform mathematical functions, including calculations involving percentages and ratios.
Analytical thinking, problem-solving, decision-making, and judgment skills, including gathering and applying information to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Must pass background checks including credit, drug screen, bondability, and criminal background checks.
For lending responsibilities, compliance with SAFE Act requirements and Credit Union policies and procedures, including maintaining current NMLS registration and reporting relevant changes within 30 days.
Ability to communicate face to face or through technology, with or without reasonable accommodation.
Ability to sit and stand for varying periods and lift or push up to 10 pounds.
Demonstrated member focus, integrity, teamwork, dependability, high work standards, attention to detail, and sound decision-making and judgment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Deliver exceptional service through in-person, telephone, and digital interactions.
Build member relationships by identifying needs and recommending appropriate products and services.
Open consumer and business membership accounts and assist with account maintenance, problem resolution, and service requests.
Support consumer loan applications and related documentation; conduct consultative conversations about deposit, lending, and relationship-growth opportunities.
Follow up with members, document interactions, and promote Credit Union products and services through referrals and education.
Support branch service, production, and member-experience goals, including individual production measures.
Process deposits, withdrawals, loan payments, check cashing, and account-maintenance transactions.
Maintain accurate balancing records and perform assigned vault, ATM, branch-capture, balancing, and reconciliation activities.
Use branch technology, systems, and equipment; process operational exceptions and authorized overrides within delegated limits.
Support branch readiness, operational compliance, audit preparedness, and adherence to Credit Union policies, procedures, and regulatory requirements.
Mentor peers, support onboarding of newly hired Universal Bankers, and reinforce service standards, sales practices, operational procedures, and member-engagement expectations.
Assist with training and knowledge sharing, and collaborate with the Universal Banker Manager on employee development opportunities and operational challenges.
Generate referrals, support business-development and community-engagement activities, and assist with member traffic, phone coverage, appointments, and branch execution.
Rotate among transaction, office, lending, and service duties according to member and branch needs; provide coverage at other locations as needed.
Reinforce operational expectations, service standards, and branch routines; communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to leadership.
Support employee onboarding and training as directed by branch leadership. Employee coaching, scheduling, evaluations, corrective action, staffing decisions, and employee development remain the responsibility of branch leadership.
Comply with SAFE Act requirements, keep NMLS registration current, and notify the Credit Union within 30 days of changes that must be reflected in the NMLS registry.