UNIVERSAL BANKER I

Hawthorn Bank•Saint Joseph, MO

33d

About The Position

The Universal Banker I provides customer service in the Bank’s Banking Centers and helps customers benefit from the Bank’s products and services. The position is accountable for customer-centric, needs-based sales and referrals, and prepares, inputs, and modifies information using computer systems. Work follows standard operating policies and procedures, with independent judgment and discretion required; deviations and questions are referred to a supervisor. The role handles a broad range of banking operations, including opening and maintaining accounts, assisting with customer transactions, processing certificates of deposit and IRAs, supporting safe deposit services, and performing branch, ATM/ITM, vault, and currency-related duties. It also includes customer onboarding and retention, complaint handling, sales activities, regulatory compliance, and duties associated with Notary Public certification. The position requires the ability to work before or after normal business hours and may involve occasional overnight travel for training or professional events.

Requirements

High school graduation or GED, plus additional post-high-school education and/or training.
At least two years of work experience in a financial institution or similar work; formal training may substitute year for year for the required work experience.
Prior sales experience.
Possess or obtain Notary Certification within three months of appointment.
Ability to read, analyze, and interpret business and professional publications, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to perform arithmetic operations, calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to solve practical problems and interpret instructions in written, oral, diagram, or schedule form.
Basic PC knowledge, including Microsoft applications; ability to operate office and bank equipment.
Valid driver’s license.
Ability to perform the physical demands described, including occasional lifting and/or moving of up to 25–50 pounds.

Responsibilities

Know the Bank’s products and services and help customers identify those that meet their needs; participate in branch sales promotions, huddles, sales meetings, and one-on-one meetings with the manager; consistently use Synapsys and Customer Needs Assessments.
Provide memorable customer service and support a positive customer experience; complete and document customer onboarding and retention in Synapsys; use the Consumer Complaint/Comment process and work toward resolution.
Open, modify, and close accounts; perform related data entry; help customers reconcile accounts, print statements, order checks, transfer funds, set or change PINs, and learn to use bank products and services.
Support teller transactions by approving or rejecting checks for cashing and explaining transaction policies and procedures; identify customers, answer inquiries in person and by phone, and process stop-payment and forged-account requests.
Sign official checks; process direct deposit applications and reports such as CTRs and SARs; establish night-deposit customers and explain procedures; redeem savings bonds; distribute loan packets and assist with loan applications; obtain information and process wire transfers.
Perform safe deposit clerk functions in accordance with established policies and procedures.
Open, modify, and close certificates of deposit and IRAs; complete paperwork and data entry, issue receipts, and calculate and process disbursements, including principal, interest, penalties, and tax withholdings.
Open and close branches according to standard procedures; supervise assigned staff, support teller drawer and coin-vault security, follow dual-control procedures, and perform administrative duties assigned by the branch manager.
Balance ATMs/ITMs; prepare and verify currency; resolve ATM/ITM problems.
Balance vault cash and cash recyclers; maintain logs and bank slips; order and ship currency; buy, sell, verify, and bundle currency; open and close the vault; maintain security cameras.
Make decisions concerning daily transactions; exercise discretionary authority; lead staff in daily tasks, troubleshoot and resolve problems, handle unhappy customers professionally, and assign tasks and ensure their timely completion.
Perform duties associated with Notary Public certification and comply with banking regulations, policies, and procedures.
Maintain professional knowledge through relevant seminars, conferences, workshops, and involvement in professional, civic, and community groups; review technical bulletins and newsletters and distribute information to employees.