Universal Banker I

CB&S Bank•Decatur, AL

About The Position

The Universal Banker I serves as a customer ambassador, providing efficient, quality service to customers who prefer face-to-face banking. The position primarily performs teller duties, with secondary responsibilities in opening new accounts. It processes routine transactions accurately, explains available options, promotes bank products and services that fit customers’ needs, and directs customers to appropriate bank channels or specialists. The role also provides a range of customer services, including opening and maintaining accounts, handling specialized transactions, balancing cash, completing required reporting and training, and following established security procedures. The Universal Banker I may support vault operations, operate a Teller Cash Recycler, coordinate publicity or digital initiatives, and represent the bank in community affairs.

Requirements

High school graduate or equivalent.
One year of teller experience or relevant work experience in clerical, administrative, cash handling, or customer service.
Ability to interact with customers in a professional and friendly manner.

Responsibilities

Provide courteous, accurate customer service while processing transactions.
Process routine transactions including check cashing, deposits, withdrawals, and loan payments.
Prepare cashier’s checks and cash advances, balance ATMs, and perform other specialized teller tasks.
Identify customers, validate checks, accept deposits, verify deposit slips, and accurately balance the assigned cash drawer.
May serve as Vault Teller or Vault Teller Backup and may operate and balance a Teller Cash Recycler (TCR).
Follow internal controls and bank policies and procedures.
Answer inquiries about checking and savings accounts and other bank products, and attempt to resolve account issues.
Develop product and general banking knowledge through independent study and professional development or CFT courses; complete required monthly and quarterly training.
Process or report garnishments, tax levies, subpoenas, counterfeit currency reports, mail, night deposit logs, and negotiable instrument balancing and reporting in accordance with branch procedures.
Open new accounts, explain products and services, gather information, and process new and existing accounts.
Receive deposits and ensure accounts are properly processed.
Establish retirement accounts and arrange direct deposits.
Complete arrangements and documentation for special services such as foreign currency exchanges.
Carry out customer retention strategies and proactively prospect for new business.
May serve as Publicity Coordinator and/or Digital Champion.
Refer loans, other lines of business, and bank services to appropriate specialists.
Open and close the office using established security procedures.
Represent the financial institution in community affairs and civic organizations.
Perform other duties assigned by the supervisor.