Universal Banker I

United Fidelity Bank•Chicago, IL

21d•Onsite

About The Position

The Universal Banker I is a customer-service role serving as the face of UFB. The position provides friendly, efficient service to existing and prospective customers and performs frontline banking functions, including teller services, explaining and promoting products, opening and maintaining accounts, managing cash in vaults and teller drawers, and supporting management. The role also includes sales conversations and customer referrals, resolving account or transaction issues, processing wire transfer requests, and performing duties related to the Bank Secrecy Act under the guidance of the BSA Officer. The position operates in a typical office or bank environment, involves extended computer-screen viewing, and requires regular travel between branches. Weekend and evening work is required; a Saturday rotation may be required. The schedule is 32–40 hours per week.

Requirements

High school diploma or General Education Degree (GED).
One to two years of banking experience.
Previous cash-handling experience.
Strong customer-service focus.
Excellent interpersonal, written, and verbal communication skills.
Strong analytical skills and sound judgment.
Advanced organizational and time-management skills.
Proficiency in Microsoft Office products.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

Minimum one to two years in a customer-contact or sales position, or equivalent.

Responsibilities

Comply with policies, procedures, disclosures, regulations, and consumer privacy requirements.
Provide customer services and explain available products and services.
Gather customer information to process new and existing accounts; open and maintain accounts.
Proactively cross-sell UFB products and services based on customer needs.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Perform teller duties.
Refer customers to appropriate bank personnel to address their financial needs.
Investigate and correct errors.
Input wire transfer requests.
Verify money received or sent for deposit in the vault at designated times.
Balance the vault and branch daily and maintain predefined cash limits.
Review and complete branch reports.
Provide overrides and transaction decisions to tellers within assigned procedural limits.
Assist management as needed.
Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.