Universal Banker I

Wellworth Bank•Cookeville, TN

23h•Onsite

About The Position

The Universal Banker I is a versatile customer service role combining Teller and Customer Service Representative responsibilities. The position supports customers with banking transactions, account inquiries, account opening and maintenance, and relevant product information. It requires flexibility to switch between Teller and CSR duties according to customer traffic and branch needs, helping maintain efficient operations and a positive customer experience.

Requirements

High school diploma or equivalent.
Strong numerical and cash-handling skills with attention to detail.
Above-average ability to organize and prioritize tasks.
Good oral and written communication skills for communicating with customers and third parties about bank products and policies.
Good understanding of financial institution products and services.
Ability to read and comprehend training materials, bank communications, and related loan manuals.
Ability to learn and follow bank policies regarding the lending process.
Proficiency with Microsoft Word, Excel, Outlook, and other common PC-based software.

Nice To Haves

Six months to one year of experience in a financial institution.

Responsibilities

Process deposits, withdrawals, check cashing, payments, money transfers, wire transfers, and other routine banking transactions accurately and efficiently.
Maintain a balanced cash drawer and follow bank policies when completing transactions.
Assist customers in person with prompt and courteous service.
Refer customers to additional banking services and products when appropriate.
Respond to general account inquiries, including balance checks, transaction history, and account status.
Open checking, savings, and other customer accounts and explain account features.
Help customers with account maintenance, including address changes, card replacements, and online banking setup.
Resolve customer concerns and escalate issues to higher management when needed.
Cross-sell products and services that align with customer needs, such as loans, credit cards, and savings programs.
Switch between Teller and CSR duties based on customer traffic and branch needs.
Help manage customer wait times by assisting where demand is highest and ensuring coverage during peak periods.
Support smooth daily branch operations by covering routine transactions and customer account services.