Universal Banker I

CB&S Bank•Trenton, GA

About The Position

The Universal Banker I serves as a customer ambassador, providing efficient, high-quality service to customers who prefer face-to-face banking. The role primarily performs teller duties, with secondary responsibilities in new accounts. It requires understanding customers’ transaction needs, explaining available options, recommending suitable bank products and services, and directing customers to appropriate channels or specialists. The position processes routine transactions, including check cashing, deposits, withdrawals, and loan payments, and may perform specialized teller tasks such as preparing cashier’s checks, cash advances, balancing ATMs, and working as a Vault Teller or backup. It also provides a range of account services, including opening and processing new and existing accounts, explaining products and services, establishing retirement accounts, arranging direct deposits, and coordinating special services such as foreign currency exchanges. The Universal Banker I follows branch security procedures, internal controls, and established policies, completes required training, supports customer retention and business development, and may represent the bank in community affairs. Other duties may be assigned by the supervisor.

Requirements

High school graduate or equivalent.
One year of teller experience or relevant work experience, including clerical, administrative, cash handling, or customer service experience.
Ability to interact with customers in a professional and friendly manner.

Responsibilities

Provide courteous, accurate, and efficient customer service while handling transactions.
Process routine transactions, including cashing checks, accepting deposits and withdrawals, and processing loan payments.
Identify customers, validate and cash checks, accept cash and checks for deposit, and verify deposit slips.
Balance the assigned cash drawer accurately.
Prepare cashier’s checks and cash advances and perform ATM balancing.
Serve as Vault Teller or Vault Teller backup when needed.
Operate and balance a Teller Cash Recycler (TCR) when responsible for doing so.
Comply with internal controls, policies, procedures, and established branch processes.
Answer questions about checking and savings accounts and other bank products, and attempt to resolve account issues.
Develop knowledge of bank products and general banking through independent study and professional development courses.
Complete all required monthly and quarterly training.
Process or report garnishments, tax levies, subpoenas, counterfeit currency reports, mail, night deposit logs, and negotiable instrument logs according to branch procedures.
Open new accounts, explain financial institution products and services, gather customer information, and process new and existing accounts.
Receive deposits and ensure accounts are properly processed.
Establish retirement accounts and arrange direct deposits.
Complete arrangements and documentation for special services, including foreign currency exchanges.
Carry out customer retention strategies and proactively prospect for new business.
Refer loans, outside lines of business, and other bank services to appropriate specialists.
Open and close the office by following established security procedures.
Represent the financial institution in community affairs and civic organizations.
Serve as Publicity Coordinator and/or Digital Champion when assigned.
Perform other duties assigned by the supervisor.