Universal Banker I

First Federal Bank of Louisiana•Lake Charles, LA

13d•Onsite

About The Position

First Federal Bank of Louisiana is seeking a Universal Banker I for its McNeese Office in Lake Charles, Louisiana. The position serves consumer and commercial customers with courtesy and professionalism, identifies customers’ financial needs, performs teller transactions, and provides support to branch staff. The Universal Banker I routinely handles teller duties and basic account maintenance while adhering to the Bank’s Customer Service Standards and applicable policies and procedures. The role includes receiving deposits, processing withdrawals and payments, cashing checks, handling official checks and cards, responding to account inquiries, referring customers to relevant bank specialists, and maintaining accurate transaction records. The employee also supports branch operations and security, completes assigned compliance training, and follows applicable BSA, teller, new-account, and other bank procedures. The stated schedule is Monday through Friday, with shifts of 7:45 AM–5:15 PM and 8:30 AM–6:15 PM, including one early day per week.

Requirements

High school diploma or GED.
At least six months of cash-handling and related customer service experience.
Ability to perform the essential duties satisfactorily.
Ability to comply with applicable bank policies, procedures, disclosure requirements, and consumer privacy policies.

Nice To Haves

Previous bank teller experience.

Responsibilities

Greet customers in person and by telephone, determine the nature of their business, provide information, and route calls as appropriate.
Receive checking and savings deposits; verify cash, endorsements, and identification; and issue receipts.
Examine deposited checks, determine funds availability according to regulatory requirements, and complete hold notices.
Process savings withdrawals, cash checks, redeem U.S. Savings Bonds, and process cash advances while verifying endorsements, identification, and transaction validity.
Identify counterfeit currency and potentially fraudulent checks and check for proper endorsements.
Answer customer inquiries about interest rates, service charges, and account history while complying with disclosure requirements and consumer privacy policies.
Identify customers’ financial needs, cross-sell bank products and services, and refer customers to appropriate specialists, including insurance and investment representatives.
Sell and prepare official bank checks, order checks for customers, and sell Visa gift cards.
Issue debit and ATM cards and perform related card maintenance.
Accept loan payments and collection items, verify payment amounts, and issue receipts.
Assist with opening the night depository and work with customers’ night deposit bags.
Balance the cash drawer daily, including periodic trail balancing and check batching; secure the drawer, maintain daily cash limits, and buy and sell currency from the vault.
Maintain currency, official check, Visa gift card, and ATM logs.
Perform basic account maintenance and complete e-call tickets for debit- or credit-card travel exceptions.
Follow teller, new account, opening and closing, and branch security policies and procedures.
Provide access to safe deposit boxes and close safe deposit boxes as needed.
Count and roll loose coins and prepare change orders.
Type and mail routine correspondence and affidavits; make copies and scan documents.
Comply with job-related BSA policies and procedures.
Complete all assigned compliance training promptly and in accordance with Bank policy.