Universal Banker I

Georgia's Own Credit Union•Bainbridge, GA

About The Position

The Universal Banker I combines teller and sales responsibilities to provide exceptional service to members and prospective members. The role serves as a knowledgeable resource for financial needs, including account openings, transactions, loans, and other credit union services. It builds member relationships, recommends appropriate products, resolves issues, and supports a positive member experience. The position handles financial transactions and account maintenance, opens and closes consumer and business memberships, assists with loan applications and documentation, and provides in-person, telephone, and digital service. The Universal Banker I uses branch technology and systems, maintains compliance with credit union procedures and applicable regulations, and collaborates with branch colleagues and centralized teams to address members’ needs. The role requires a high school diploma and equivalent years of experience; a bachelor’s degree is preferred. One to three years of experience in a financial branch, comparable financial-industry experience, or retail sales experience is required. The employee may provide coverage at other branches and must work a Saturday rotation schedule.

Requirements

High school diploma and equivalent years of experience.
One to three years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Ability to communicate effectively in writing and verbally with members and people at all levels of the credit union.
Experience with the loan application process and standard internal operating policies and procedures.
Knowledge of current industry offers, market trends, competitors, and credit union lending and member-service policies and procedures.
Ability to interpret financial information such as credit scores, debt, assets, balances, payments, and interest rates, and perform arithmetic including percentages and ratios.
Analytical thinking, problem-solving, decision-making, and judgment skills, including gathering and applying relevant information to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Ability to pass credit, drug-screen, bondability, and criminal-background checks.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
For lending responsibilities, comply with SAFE Act requirements and credit union policies, keep NMLS registration current, and notify the credit union within 30 days of changes that must be reflected in the NMLS registry.

Nice To Haves

Bachelor’s degree.

Responsibilities

Greet members and prospective members in person, by phone, or digitally, and provide welcoming, attentive service.
Process deposits, withdrawals, check cashing, loan and credit-card payments, loan advances, savings and cashier’s checks, and savings bond redemptions.
Maintain a balancing record in accordance with teller balancing standards and run a teller cashbox as needed.
Follow credit union policies and procedures when handling or directing problems, complaints, and special situations.
Perform branch operations such as balancing ATMs, executing branch capture, completing branch recaps, maintaining member accounts, processing night depository transactions, and acting as vault teller.
Use branch technology and systems, including ATMs, cash recyclers, debit card instant-issue systems, check scanners, ITMs, and Glory Teller Machines.
Support satisfactory branch operational ratings and corporate audits, and comply with applicable federal, state, and local laws.
Open and close consumer and business membership accounts and help members with account maintenance and issue resolution.
Notarize documents when authorized.
Process loan applications, notify members of loan decisions, review and process documentation, deliver loan documents, and witness signatures.
Assess members’ financial needs through consultative questions and recommend relevant deposit products, including checking, savings, IRAs, and CDs.
Collaborate with internal experts to develop solutions, resolve member issues, and support members’ financial well-being.
Document member interactions and needs in the IRM system and maintain timely, relevant follow-up.
Educate members about available services and explain how to use them and how they benefit membership.
Identify suitable personal, auto, and mortgage loan products by taking a consultative approach to lending.
Gather member information and submit accurate, compliant loan documentation in coordination with centralized lending teams.
Maintain follow-up plans in the IRM system and communicate with members about loan status and other service needs.
Participate in ongoing training and development related to universal banking, customer service, and compliance.
Ensure transactions and loan applications comply with operational procedures, regulatory standards, and risk management protocols.
Work with branch colleagues to improve efficiency and member satisfaction while supporting operational and safety procedures.
Provide inbound and outbound telephone service, including transactions, information, problem resolution, and appropriate product or service suggestions.
Perform other duties as assigned.