UNIVERSAL BANKER I

Hawthorn Bank•Liberty, MO

7d•Onsite

About The Position

This position provides customer service in the Bank’s Banking Centers and helps customers benefit from the Bank’s products and services. The role is accountable for customer-centric, needs-based sales and referrals, and for preparing, entering, and modifying information in the computer system. Work follows standard operating policies and procedures, while requiring independent judgment and discretion; deviations from normal procedures and questions are referred to the supervisor. The Universal Banker I performs a broad range of banking, account, cash-handling, safe-deposit, and customer-support functions. The position also supports branch operations, helps lead daily staff tasks, handles customer concerns, and complies with banking regulations, policies, and procedures. The role requires the ability to work before or after normal business hours and may involve occasional overnight travel for training seminars, conferences, or workshops.

Requirements

High school graduation or GED, plus additional post-high-school education and/or training.
At least two years of work experience in a financial institution or similar work; formal training may substitute year for year for the required experience.
Prior sales experience.
Possess or obtain Notary Certification within three months of appointment.
Valid driver’s license.
Ability to read, analyze, and interpret business and professional publications, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to perform arithmetic using whole numbers, fractions, and decimals; calculate rates, ratios, and percentages; and interpret bar graphs.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to operate office and bank equipment, including a personal computer, printer, 10-key calculator, telephone, fax machine, copier, document scanner, check encoder, coin machine, currency counter, debit/credit card scanner, dolly, safe-deposit timer, vault timer, television, and security system.
Basic PC knowledge, including Microsoft applications.
Ability to meet the stated physical demands, including occasional lifting or moving of up to 25–50 pounds and the vision abilities specified for the role.
Ability to work before or after normal business hours and potentially travel overnight occasionally for training seminars, conferences, or workshops.

Responsibilities

Know the Bank’s products and services and help meet customers’ needs; participate in branch sales activities and meetings; and consistently use Synapsys and Customer Needs Assessments.
Provide memorable customer service and support customer onboarding and retention, documenting activity in Synapsys; use the Consumer Complaint/Comment process and work toward resolution.
Open, modify, and close accounts; enter account data; assist with account reconciliation, statements, check orders, transactions, fund transfers, PIN changes, direct deposits, stop payments, forged-account requests, official checks, reports, night deposits, savings bonds, loan packets and applications, and wire transfers.
Assist tellers by approving or rejecting checks for cashing and explaining bank transaction policies and procedures; identify customers and respond to inquiries in person and by telephone; train customers to use bank products and services.
Perform safe-deposit clerk functions in accordance with established policies and procedures.
Open, modify, and close CDs and IRAs; complete paperwork and data entry, issue receipts, and calculate and process disbursements, including principal, interest, penalties, and tax withholdings.
Open and close branches according to standard procedures; oversee assigned staff and teller security; follow dual-control procedures; and perform administrative duties assigned by the branch manager.
Balance ATMs/ITMs, prepare and verify currency, and resolve related problems.
Balance vault cash and the cash recycler, maintain logs and bank slips, order and ship currency, buy and sell currency, verify and bundle currency, open and close the vault, and maintain security cameras.
Make decisions on daily transactions and exercise discretionary authority; lead staff in daily tasks, troubleshoot and resolve problems, handle unhappy customers professionally, assign tasks, and ensure completion by deadlines.
Perform duties associated with Notary Public certification.
Comply with banking regulations, policies, and procedures.
Maintain professional knowledge through job-related seminars, conferences, workshops, and involvement in professional, civic, and community groups; review technical bulletins and newsletters and distribute information to employees.