Universal Banker I

First Western Bank & Trust•Bismarck, ND

5d•Onsite

About The Position

First Western Bank & Trust is hiring a full-time Universal Banker I at its Bismarck Downtown Bank. The role provides prompt, courteous, efficient, and accurate service for customer banking matters in support of the bank’s sales and service objectives and customer-service culture. The Universal Banker I establishes and develops relationships with new consumer and business customers, identifies their needs, and recommends bank products and services. The position handles a broad range of teller and account services, maintains a cash drawer, assists customers with account and debit card maintenance, opens and manages consumer and business accounts, and resolves retail banking product and service issues. The role also requires maintaining knowledge of bank products, services, processes, policies, procedures, and systems; participating in training and continuing education; and complying with security, audit, regulatory, and Bank Secrecy Act requirements. Eligible employees and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and other insurance. Other benefits for eligible employees include a 401(k) with company match, company contribution to a Health Savings Account, banking benefits, short-term disability, life and long-term disability, bonding leave, holidays, sick leave, and vacation.

Requirements

High school diploma or GED required.
Knowledge of customer service principles and practices.
Knowledge of administrative and clerical procedures.
Excellent written and verbal communication skills.
Ability to build and maintain strong long-term customer relationships.
Ability to understand customer needs and promote the value of bank products and services.
Ability to complete assigned work thoroughly and accurately.
Ability to navigate difficult situations with empathy and understanding.
Ability to communicate and interact with others in a way that promotes mutual respect and trust.
Ability to work collaboratively in a team environment.
Willingness to learn, participate in training, seek feedback, and expand knowledge and skills.
Proficiency with Microsoft Office applications, including Publisher, PowerPoint, Word, Excel, and Outlook, and social media platforms.

Nice To Haves

One year of banking experience preferred.

Responsibilities

Greet customers in person or by phone promptly, courteously, and professionally.
Identify each customer according to bank policy and protect confidential customer and proprietary information.
Maintain responsibility for a cash drawer and follow proper balancing procedures.
Handle customer banking matters, including check cashing; checking and savings deposits and withdrawals; credit card, loan, and ACH payments; loan payoff calculations; savings bond redemptions; coin and currency orders; check orders; gift and travel card sales and issuance; and wire transfers.
Assist customers with debit card and account maintenance, including name and address changes, deposit product changes, certificate of deposit renewals, and business account signer changes.
Develop current consumer and business customer relationships by identifying needs, recommending suitable bank products and services, and using cross-selling and referral opportunities.
Establish relationships with new consumer and business customers by identifying needs, recommending suitable bank products and services, and using cross-selling and referral opportunities.
Open and manage consumer accounts, including Individual Retirement Accounts, Health Savings Accounts, checking, savings, money market, certificates of deposit, and safe deposit accounts.
Open and manage business checking, savings, money market, certificate of deposit, and safe deposit accounts.
Resolve issues related to retail banking products and services.
Develop and maintain basic knowledge of bank products, services, processes, policies, procedures, and systems.
Participate in required training and maintain continuing education related to regulatory standards.
Follow bank security and audit procedures and comply with applicable banking laws, regulations, and bank policies and procedures, including the Bank Secrecy Act.

Benefits

Eligible employees and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, and dental insurance.
401(k) with company match.
Company contribution to a Health Savings Account.
Banking benefits.
Short-term disability.
Life and long-term disability.
Bonding leave.
Holidays.
Sick leave.
Vacation.