Universal Banker I

CB&S Bank•Russellville, AL

About The Position

The Universal Banker I serves as a customer ambassador, providing efficient, high-quality face-to-face service and understanding customers’ transaction needs so they can explain available options. The role is primarily teller work, with secondary responsibilities in new accounts. It processes routine customer transactions, promotes and refers bank products and services that match customer needs, and directs customers to appropriate resources or channels. The position also provides a range of account services, including opening new accounts, explaining products and services, gathering information for new and existing accounts, establishing retirement accounts, arranging direct deposits, and coordinating special services. The banker follows branch procedures and internal controls, completes required training, supports customer retention and business development, and may participate in community affairs.

Requirements

High school graduate or equivalent.
One year of teller experience or relevant work experience, including clerical, administrative, cash handling, or customer service experience.
Ability to interact with customers in a professional and friendly manner.

Responsibilities

Provide courteous, accurate, and efficient customer service while handling transactions.
Process routine transactions, including cashing checks, accepting deposits and withdrawals, and processing loan payments.
Perform specialized tasks such as preparing cashier’s checks, cash advances, and ATM balancing.
Identify customers, validate and cash checks, accept cash and checks for deposit, and verify deposit slips.
Balance the assigned cash drawer accurately.
May serve as Vault Teller or Vault Teller Backup.
May operate and balance a Teller Cash Recycler (TCR).
Comply with internal controls, policies, and procedures.
Answer inquiries about checking and savings accounts and other bank products, and attempt to resolve account issues.
Develop product and general banking knowledge through independent study and Professional Development or CFT courses.
Complete required monthly and quarterly training.
Process and/or report garnishments, tax levies, subpoenas, counterfeit currency reports, mail, night deposit logs, and negotiable instrument logs in accordance with branch procedures.
Open new accounts, explain available products and services, and gather information to process new and existing accounts.
Receive deposits and ensure accounts are properly processed.
Establish retirement accounts and arrange direct deposits.
Complete arrangements and documentation for special services, such as foreign currency exchanges.
Carry out customer retention strategies.
Proactively prospect for new business.
May serve as Publicity Coordinator and/or Digital Champion.
Refer loans, outside lines of business, and other bank services to appropriate specialists.
Open and close the office by following established security procedures.
Represent the financial institution in community affairs and civic organizations.
Perform other duties assigned by the supervisor.