UNIVERSAL BANKER I

Hawthorn Bank•Jefferson City, MO

5d•Onsite

About The Position

The Universal Banker I provides customer service in the Bank’s Banking Centers and helps customers benefit from the Bank’s products and services through customer-centric, needs-based sales and referrals. The role involves preparing, entering, and modifying information in computer systems while following standard operating policies and procedures. Independent judgment and discretion are required; questions or deviations from normal procedures are referred to a supervisor. The position supports customer onboarding and retention, account servicing, teller operations, safe deposit services, certificates of deposit and IRAs, branch opening and closing, cash management, and ATM/ITM operations. It also assists customers with banking products, transactions, and loan applications; resolves issues; supports and leads daily staff tasks; and performs duties associated with Notary Public certification. The role requires compliance with banking regulations, policies, and procedures. The employee must have a high school diploma or GED, additional post-high-school education and/or training, and at least two years of financial institution or similar work experience; formal training may substitute year for year for the experience requirement. Prior sales experience is required, and Notary Certification must be obtained within three months of appointment. The role requires operating office and bank equipment and may involve working before or after normal business hours and occasional overnight travel for training events.

Requirements

High school graduation or GED certification, plus additional post-high-school education and/or training.
At least two years of work experience in a financial institution or similar work; formal training may substitute year for year for the required experience.
Prior sales experience.
Possess or obtain Notary Certification within three months of appointment.
Ability to read and interpret business, professional, technical, and governmental materials; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to solve practical problems, manage concrete variables with limited standardization, and interpret written, oral, diagrammed, or scheduled instructions.
Ability to operate office and bank equipment, including a personal computer and printer, 10-key calculator, telephone, fax machine, copier, document scanner, check encoder, coin machine, currency counter, card scanner, dolly, safe deposit and vault timers, television, and security system.
Basic PC knowledge, including Microsoft applications.
Valid driver’s license.
Ability to work before or after normal business hours; occasional overnight travel may be required for training seminars, conferences, or workshops.
Ability to meet the physical demands of the role, including occasionally lifting or moving 25–50 pounds.

Responsibilities

Understand the Bank’s products and services and help customers select products and services that meet their needs.
Participate in Bank and branch sales promotions, huddles, sales meetings, and one-on-one meetings with the manager; use Synapsys and Customer Needs Assessments consistently.
Provide memorable customer service and ensure customer onboarding and retention processes are completed and documented in Synapsys.
Use the Consumer Complaint/Comment process in Synapsys and support complaint resolution.
Open, modify, and close accounts; enter related account data; assist customers with account reconciliation, statements, check orders, fund transfers, PINs, stop payments, forged-account requests, direct deposits, wire transfers, and other banking needs.
Assist tellers by approving or rejecting checks for cashing and explaining transaction policies and procedures.
Train customers to use Bank products and services; identify customers by name and respond to inquiries in person and by telephone.
Process reports such as CTRs and SARs; establish night-deposit customers and explain procedures; redeem savings bonds; distribute loan packets and assist with loan applications; and sign official checks.
Perform safe deposit clerk functions in accordance with established policies and procedures.
Open, modify, and close CDs and IRAs; complete required paperwork and data entry, issue receipts, and calculate and process disbursements, interest, penalties, and tax withholdings.
Open and close branches according to standard procedures; supervise assigned staff, ensure teller drawer and coin-vault security, exercise dual control, and perform administrative duties assigned by the branch manager.
Balance ATMs/ITMs, prepare and verify currency, and resolve related problems.
Balance vault cash and the cash recycler, maintain logs and bank slips, order and ship currency, buy and sell currency, verify and bundle currency, open and close the vault, and maintain security cameras.
Make decisions about daily transactions, exercise discretionary authority, lead staff in daily tasks, troubleshoot and resolve problems, handle unhappy customers professionally, and assign tasks and ensure timely completion.
Perform duties associated with Notary Public certification and comply with banking regulations, policies, and procedures.
Maintain professional expertise through job-related seminars, conferences, workshops, and involvement in professional, civic, and community groups; review technical bulletins and newsletters and distribute information to employees.