Universal Banker I

Ameris Bank•Marietta, GA

20d

About The Position

Ameris Bank is hiring a Universal Banker I to serve as a consultant to customers by conducting financial profiles, identifying needs, and recognizing cross-selling and up-selling opportunities. The role supports the financial growth of the banking center by attracting, expanding, and retaining customer relationships. It serves as both a Teller and Personal Banker, supporting customer and team needs, and includes other projects and duties as assigned.

Requirements

At least 1 year of customer service experience.
Highly motivated team player able to develop and maintain collaborative relationships.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.
High school diploma or GED.

Nice To Haves

Cash handling or sales experience.
Bachelor’s degree in business or a related field.

Responsibilities

Establish, expand, and retain high-value consumer and business client relationships to contribute to the banking center’s financial growth.
Communicate proactively with current and prospective clients to educate them, ensure understanding, resolve issues, build loyalty, and solicit feedback.
Use need-based sales techniques and customer financial profiles to identify products and services that meet client needs.
Maintain knowledge of banking products and promotions.
Open new accounts and service existing accounts.
Meet defined sales and service goals.
Recommend branch budgetary needs and ways to improve the client experience to supervisors.
Investigate the root causes of customer service issues and implement resolutions, involving supervisors in more complex issues.
Conduct onboarding activities for new clients.
Provide backup support to other branches and employees as needed.
Work on the teller line as needed, operate the teller drawer, and perform advanced teller functions, including researching cash discrepancies and handling complex customer transactions.
Perform accurate transactions, balance daily, and verify cash totals.
Scan daily proof work to the remote capture machine.
Assist and train colleagues and serve as a mentor.
Practice ethical sales behaviors consistent with the Bank’s Core Values of Integrity and Honesty.

Benefits

Medical, dental, and vision insurance, with Ameris Bank absorbing a major portion of healthcare costs; coverage begins the first of the month following 30 days of employment.
Life insurance at no additional cost to employees.
Accidental death and dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee stock purchase plan.
401(k) retirement plan with a 50% match on the first 8% of employee contributions.
Flexible spending accounts.
Health savings account.
Health reimbursement arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee assistance program.
Employee advocacy program.
Tickets at Work entertainment discounts.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee resource groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.