Universal Banker I

CB&S Bank•Red Bay, AL

18d

About The Position

The Universal Banker I serves as a customer ambassador, providing quality and efficient service to customers who prefer face-to-face interaction. The role primarily performs teller duties, with secondary responsibilities in new accounts. It requires understanding customers’ transaction needs, communicating available options, promoting and referring bank products and services that match customer needs, and directing customers to appropriate resources or channels. The position processes and records routine customer transactions, including check cashing, deposits, withdrawals, and loan payments. It also provides a range of customer services, including opening accounts, explaining products and services, gathering information for new and existing accounts, establishing retirement accounts, arranging direct deposits, and coordinating special services such as foreign currency exchanges.

Requirements

High school graduate or equivalent.
One year of teller experience or relevant work experience, including clerical, administrative, cash-handling, or customer service experience.
Ability to interact with customers in a professional and friendly manner.

Responsibilities

Provide courteous, accurate, and efficient customer service when handling transactions.
Identify customers, validate and cash checks, accept cash and checks for deposit, and verify deposit slips.
Accurately balance an assigned cash drawer.
Prepare cashier’s checks and cash advances, and perform ATM balancing.
Serve as a Vault Teller or Vault Teller Backup when needed.
Operate and balance a Teller Cash Recycler (TCR) when responsible for doing so.
Follow internal controls, policies, and procedures.
Answer questions about checking and savings accounts and other bank products, and attempt to resolve account issues.
Complete required monthly and quarterly training and develop product and general banking knowledge through independent study and Professional Development or CFT courses.
Process or report garnishments, tax levies, subpoenas, counterfeit currency reports, mail, night deposit logs, and negotiable instrument balancing and reporting according to branch procedures.
Open new accounts, explain financial institution products and services, and gather information to process new and existing accounts.
Receive deposits and ensure accounts are properly processed.
Establish retirement accounts and arrange direct deposits.
Arrange and document special services, such as foreign currency exchanges.
Carry out client retention strategies and proactively prospect for new business.
Serve as Publicity Coordinator and/or Digital Champion when needed.
Refer loans, outside lines of business, and other bank services to appropriate specialists.
Open and close the office by following established security procedures.
Represent the financial institution in community affairs and civic organizations.
Perform other duties assigned by the supervisor.