UNIVERSAL BANKER 2

Bank of Labor•Shawnee, KS

13d•Onsite

About The Position

The Universal Banker II supports teller and personal banking activities while providing exceptional customer service and operational excellence. The role contributes to daily branch operations by handling complex transactions, opening and maintaining deposit accounts, supporting consumer lending, and identifying opportunities to deepen customer relationships. The Universal Banker II maintains the Bank’s professional image and follows its policies, procedures, and regulatory requirements. The position performs teller and personal banking transactions, processes account-related requests and consumer loans, responds to customer inquiries, and refers customers to additional Bank products and services. It also supports branch audits, documentation reviews, cash audits, staff guidance, training, and daily operational needs. Work is performed primarily in a branch environment and typically includes full-time hours with rotating Saturdays; there are no on-call shifts.

Requirements

Minimum of two years of personal banker or equivalent retail banking experience.
High school diploma or equivalent.
NMLS registration required.
Strong understanding of teller operations, personal banking services, and consumer lending products.
Ability to interpret and accurately apply policies, procedures, and regulatory requirements.
Effective verbal and written communication skills.
High attention to detail and strong accuracy and balancing performance.
Ability to work independently with minimal supervision and collaboratively as a team member.
Proficiency with bank systems, teller platforms, and general computer applications.
Ability to manage multiple priorities in a fast-paced environment.
Professionalism and sound judgment when handling confidential information.
Ability to represent the Bank positively in customer and community interactions.
Commitment to continuous learning and performance improvement.

Nice To Haves

Prior experience in a sales or incentive-based environment.
Bachelor’s degree or equivalent experience.
Notary certification.

Responsibilities

Perform teller and personal banking transactions, including deposits, withdrawals, payments, and account servicing.
Process cash transactions accurately, verify endorsements, place holds according to guidelines, and obtain required approvals.
Open and maintain consumer deposit accounts and explain rates, fees, terms, and account features.
Prepare and process account maintenance documentation, wire transfer requests, and other account-related paperwork.
Accept consumer loan applications, communicate loan decisions, and close installment, HELOC, and other consumer loans.
Respond professionally and promptly to customer inquiries about account status, transaction research, and error resolution.
Identify customer needs and refer or cross-sell Bank products and services, including Loans, Trust, Treasury, Investments, and Commercial services.
Support branch operations by completing assigned audits, documentation reviews, and reports.
Follow Bank security standards, confidentiality requirements, and Federal and State banking regulations.
Perform vault teller duties when assigned and assist with surprise cash audits in coordination with branch leadership.
Serve as a knowledgeable resource for teller and banking staff and provide training or guidance as needed.
Participate in ongoing training to maintain proficiency in systems, products, services, and compliance requirements.
Act as a backup contact for branch alarms and assist with issue resolution in the absence of branch management when authorized.
Perform other assigned branch-related duties to support efficient daily operations.