Universal Associate I (Teller/New Accounts)

First Citizens Community Bank • Williamsport, PA

2h • Onsite

About The Position

The Universal Associate I (Teller/New Accounts) provides timely, courteous, and exceptional customer service while processing customer transactions accurately and efficiently. The role assesses customers’ financial needs, recommends bank products and services, participates in sales and referral programs, and develops solutions to meet customer goals. It also requires constructive interaction with coworkers and compliance with banking procedures and regulations.

The position processes transactions and handles cash, vault, and ATM responsibilities; opens and maintains consumer and business deposit accounts; and completes account maintenance. The associate maintains daily transaction records and balances, researches outages, and balances the drawer accurately and on time.

Hours average approximately 38–40 per week, including regularly rotating Saturday mornings at the Mill Hall Office. The position is budgeted for 2,080 hours per year.

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• One year of customer service and cash-handling experience (preferred).
• High school diploma or equivalent educational experience (preferred).

Nice To Haves

• One year of customer service and cash-handling experience.
• High school diploma or equivalent educational experience.

Responsibilities

• Provide timely and courteous customer service and exemplify the bank’s standard of exceptional service.
• Process customer transactions professionally, accurately, and efficiently.
• Assess customers’ financial needs and suggest bank services and products.
• Participate in and promote the bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer accurately and promptly.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Interact constructively with coworkers.
• Process transactions and handle cash, vault, and ATM responsibilities.
• Open and maintain consumer and business deposit accounts.
• Complete necessary maintenance on customer accounts.

Benefits

• Health, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and paid holidays.
• Group and voluntary life insurance and disability insurance.
• Aflac supplemental plans.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed