Unit Secretary, Emergency Room- Per Diem-1

UMass Memorial Health•Southbridge, MA

About The Position

The Unit Secretary performs computer, clerical, and supply functions that support patient flow and the operation of the Emergency Room patient care unit. The role greets and directs patients, families, visitors, and hospital personnel; coordinates information within the department; handles calls and patient information; maintains records and charts; processes information for patient services; and supports admissions, discharges, testing, transport, and supply needs. The position may transcribe physician orders and notify an RN of STAT orders according to hospital procedures. The position is per diem, with varied scheduled hours and a mixed shift. Work is sedentary and performed indoors in a normal office environment. The role requires the equivalent of high school education plus specialized training, knowledge of office procedures and computer equipment, the ability to manage multiple priorities and communicate effectively, and 3 to 12 months of experience.

Requirements

Education equivalent to high school plus additional specialized training.
Knowledge of a variety of office procedures and operation of office equipment, such as a computer.
Ability to handle multiple priorities.
Effective communication skills.
3 to 12 months of experience.
An equivalent combination of education and experience may be substituted if it provides proficiency in the listed areas of responsibility, unless certification, licensure, or registration is required.

Responsibilities

Greet and direct patients, families, visitors, and hospital personnel; provide basic information or refer inquiries to appropriate staff.
Coordinate information flow within the department and answer internal and external calls promptly, prioritizing urgent patient information and contacting physicians or unit staff as appropriate.
Maintain the order, organization, and currency of logs, records, and patient charts, helping ensure efficient information sharing within the unit.
Process information for patient services and treatment areas, including radiology, the laboratory, dietary, and housekeeping.
Enter and track computer data relating to admissions, training, and discharges.
Arrange tests and procedures, including laboratory tests, radiology procedures, and rehabilitation treatments.
Maintain inventory of standard supplies and materials, prepare requisitions to replenish established levels, and maintain billing receipts.
Prepare for admissions and discharges by securing kits, labels, forms, and room readiness; assemble charts, update the census list, and process diet slips and other admission information.
Perform routine clerical and computer duties, including sorting and faxing forms, maintaining files and records, and taking and relaying messages and routine information.
Arrange patient transport as ordered by the clinical team.
Keep waiting areas, conference rooms, and grief sitting areas organized and stocked with information.
Participate in training and performance improvement activities as directed.
Transcribe physician orders according to hospital procedures, as needed.
Notify an RN of STAT orders according to established timelines, as needed.
Comply with departmental policies, procedures, objectives, health and safety requirements, and required meetings or conferences.
Demonstrate quality improvement in daily work, maintain reliable attendance, and contribute to a professional, respectful, and inclusive environment.
Perform other similar and related duties as required or directed.