Unit Secretary - Emergency Room (Per Diem, Rotating) Bucks-Jefferson
About The Position
The Unit Secretary supports Emergency Room operations by performing clerical duties, including entering information into the Hospital Information System. The role helps coordinate unit flow and supports patients and medical staff by answering calls, organizing information, and assisting with patient admissions, transfers, and discharges. The Unit Secretary coordinates off-unit testing and appointments with clinical staff and other departments, supports unit inventory needs with unit leadership and supply chain, and provides a professional, welcoming presence to patients, families, visitors, and staff. The position works collaboratively with the interprofessional team and unit leadership, helping with patient bed-flow, staffing assignments when needed, transport requests, appointment coordination, medical-record organization, and processing medical orders. It also responds to unit emergency codes, helps gather equipment, troubleshoots certain equipment failures, participates in unit committee and staff meetings, and monitors the tube station. The role emphasizes patient- and family-centered care, inclusion, respectful communication, and compliance with hospital policies and procedures.
Requirements
- Related secretarial and computer experience; the posting does not specify a minimum number of years.
- Knowledge of medical terminology is highly recommended.
- Cultural awareness and the ability to respectfully connect and communicate with people from diverse backgrounds.
- Effective communication skills, including accurately transmitting, receiving, and interpreting information and needs; using partnership-oriented language with patients and families; and appropriately delegating to team members.
- Knowledge of patient- and family-centered practice, including conveying respect and collaborating with patients, families, and designated care partners.
Nice To Haves
- Diploma or equivalent.
- Data entry experience.
- Prior Unit Secretary experience.
Responsibilities
- Interact with co-workers, visitors, and staff in accordance with Jefferson's values, fostering belonging and inclusion and using problem-solving and conflict-resolution skills.
- Interact compassionately and respectfully with patients, families, and designated care partners, honoring personal preferences, priorities, needs, and cultural beliefs and values.
- Follow established protocols and individual performance expectations to minimize risk of harm to patients and others.
- Communicate with and support the interprofessional team, patients, families, and designated care partners; maintain regular communication with the Charge Nurse.
- Monitor the electronic patient bed system for admissions, discharges, and bed flow; assign admissions, complete staffing assignments if needed, and request patient transport in collaboration with the Charge Nurse.
- Coordinate appointments and testing in the acute care setting, including transport, and coordinate discharge appointments when needed.
- Perform clerical functions, maintain complete and organized medical records, and organize the work environment for effective department operations.
- Process medical orders to facilitate implementation of the patient's medical regime.
- Respond actively to unit emergency codes by calling the emergency response dispatcher and helping the team gather equipment.
- Troubleshoot equipment failures and attempt to reset equipment before referring the issue to the appropriate on-call repair team.
- Participate in unit committee meetings in addition to staff meetings.
- Monitor the tube station and appropriately dispense incoming and outgoing items, including medications and cardiac monitor strips.
- Use information technology to communicate, manage knowledge, mitigate error, and support ethical decision-making.
- Perform other related duties and comply with hospital policies and procedures.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including per diem colleagues
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What This Job Offers
Education Level
No Education Listed
