Unit Secretary - Emergency Room (Per Diem, Rotating) Bucks-Jefferson
About The Position
With a commitment to patient- and family-centered care, the Unit Secretary performs clerical duties, including data entry into the Hospital Information System, to support unit operations. The role helps maintain unit flow by answering calls, organizing information, and supporting patient admissions, transfers, and discharges. The Unit Secretary works with clinical staff and other departments to coordinate off-unit testing and appointments, and works with unit leadership and supply chain to support inventory needs. The position requires a professional and welcoming approach toward patients, families, visitors, and staff. The Unit Secretary supports communication and coordination across the interprofessional team, monitors patient bed flow, coordinates appointments and transport, maintains organized medical records, processes medical orders, and responds to unit emergencies. The role also includes troubleshooting certain equipment issues, monitoring the tube station, and participating in unit committee and staff meetings.
Requirements
- Related secretarial and computer experience; the required duration is not specified in the posting.
- Knowledge of medical terminology is highly recommended.
- Cultural awareness and the ability to convey respect and connect effectively with people from diverse backgrounds.
- Effective communication skills, including the ability to transmit, receive, and accurately interpret information and needs; use partnership-oriented language with patients and families and delegate respectfully and appropriately.
- Knowledge of patient- and family-centered practice and the ability to show respect and collaborate with patients, families, and designated care partners.
- Ability to meet the stated physical demands, including lifting and carrying 40–50 lbs. and frequent to continuous standing and walking.
Nice To Haves
- Diploma or equivalent.
- Data entry experience.
- Knowledge of medical terminology.
Responsibilities
- Interact with co-workers, visitors, and other staff consistent with Jefferson’s values, fostering belonging and inclusion and using problem-solving and conflict-resolution skills.
- Interact compassionately and respectfully with patients, families, and designated care partners, recognizing their preferences, priorities, needs, and cultural beliefs and values.
- Follow established protocols and individual performance requirements to minimize risk of harm to patients and others.
- Communicate with and support the interprofessional team, patients, families, and designated care partners; maintain regular communication with the Charge Nurse.
- Monitor the electronic patient bed system for admissions, discharges, and bed flow; assign admissions, complete staffing assignments if needed, and request patient transport as needed in collaboration with the Charge Nurse.
- Coordinate patient appointments and testing in the acute care setting, including transport, and may coordinate discharge appointments.
- Perform clerical functions, maintain complete and organized medical records, and organize the work environment for efficient department operations.
- Process medical orders to facilitate implementation of patient care.
- Use information technology to communicate, manage knowledge, mitigate errors, and support ethical decision-making.
- Respond actively to unit emergency codes by calling the emergency response dispatcher and helping gather equipment, such as an EKG, glucometer, crash cart, suction, and flushes.
- Troubleshoot equipment failures and attempt resets before contacting the appropriate on-call repair team; equipment may include patient TVs, call-bell wall units, computers, and printers.
- Participate in unit committee meetings in addition to staff meetings.
- Monitor the tube station and appropriately dispense incoming and outgoing items, including medications and cardiac monitor strips.
- Perform other related duties and comply with hospital policies and procedures.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including per diem colleagues.
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What This Job Offers
Education Level
No Education Listed
