Unit Secretary - Ambulatory Care - Westside Urgent Care

Mercy Health • Lima, OH

3d

About The Position

Under general supervision, the Unit Secretary provides clerical support to the nursing unit and helps promote an organized, positive unit culture. This position is based in Westside Urgent Care within Ambulatory Care. The role is scheduled for 36 hours per week on days/afternoons.

Requirements

• High school degree or GED.
• Problem-solving skills and basic computer skills.
• Typing speed of 25 words per minute.
• Excellent communication and interpersonal skills.
• Engage with staff and patients in a professional manner.
• Ability to be proactive in a rapidly changing environment.

Nice To Haves

• Prior healthcare clerical work.
• Training in EPIC Electronic Health Record (EHR).

Responsibilities

• Troubleshoot and resolve caller problems and specific requests in a timely manner.
• Provide excellent, customer-focused service by promptly and respectfully prioritizing and navigating internal and external calls from staff and the community.
• Schedule discharge follow-up appointments.
• Assist in recording traumas and codes within the facility.
• Perform other administrative or clerical duties and projects as assigned.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED