Unit Secretary - Ambulatory Care - Westside Urgent Care

Bon Secours Mercy Health • Lima, OH

2d

About The Position

Under general supervision, the Unit Secretary provides clerical support to the nursing unit and helps promote an organized, positive unit culture. The role serves patients, staff, internal customers, and community callers by handling calls and requests promptly and respectfully. It also includes scheduling discharge follow-up appointments, assisting with documentation of traumas and codes, and completing other administrative or clerical duties as assigned.

The position is in Ambulatory Care at Westside Urgent Care. The listed schedule is 36 hours per week on days/afternoons.

Requirements

• High school degree or GED.
• Problem-solving skills and basic computer skills.
• Typing speed of 25 words per minute.
• Excellent communication and interpersonal skills.
• Ability to be proactive in a rapidly changing environment.

Nice To Haves

• Prior healthcare clerical work (preferred, not required).
• Training in the EPIC Electronic Health Record (EHR) (preferred, not required).

Responsibilities

• Troubleshoot and resolve callers’ problems and specific requests in a timely manner.
• Prioritize and navigate internal and external calls, providing prompt, respectful, customer-focused service.
• Schedule discharge follow-up appointments.
• Assist in recording traumas and codes within the facility.
• Perform other administrative or clerical duties and projects as assigned.
• Promote an organized and positive culture on the nursing unit.
• Engage professionally with staff and patients.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED