Unit Secretary - Ambulatory Care - Westside Urgent Care

Mercy Health BSMH • Lima, OH

2d

About The Position

Under general supervision, the Unit Secretary provides clerical support to the nursing unit and helps promote an organized, positive unit culture. The role supports internal and external callers, assists with discharge follow-up appointments and records traumas and codes within the facility, and performs other administrative or clerical duties as assigned.

Requirements

• High school degree or GED.
• Problem-solving skills and basic computer skills.
• Typing speed of 25 words per minute.
• Excellent communication and interpersonal skills.
• Ability to engage professionally with staff and patients.
• Ability to be proactive in a rapidly changing environment.

Nice To Haves

• Prior healthcare clerical work experience (preferred, not required).
• EPIC Electronic Health Record (EHR) training (preferred, not required).

Responsibilities

• Troubleshoot and resolve caller problems and specific requests in a timely manner.
• Prioritize and navigate internal and external calls promptly and respectfully, providing customer-focused service to internal customers and the community.
• Schedule discharge follow-up appointments.
• Assist in recording traumas and codes within the facility.
• Perform other administrative or clerical duties and projects as assigned.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED