Unit Secretary - Surgical Unit

Confluence Health • Wenatchee, WA

55d

About The Position

The Unit Secretary assists physicians and nursing staff with phone coverage, appointments, patient flow, and general paperwork and electronic workflows to support efficient, pleasant, quality patient care. The role accurately and concisely processes and communicates information to ensure accuracy and meet patient needs. The position reports to the Unit Clinical Manager/Director.

The position’s essential functions include responding to requests and assignments that promote positive relations with visitors, families, and staff; handling calls and messages; scheduling appointments and procedures; supporting admission, discharge, and transfer workflows; and assisting patients within the employee’s skills and scope. The Unit Secretary maintains current knowledge of workflows and processes, follows applicable organizational and unit policies and standards, and maintains active Basic Life Support (CPR) certification. Other duties may be assigned.

Requirements

• High school graduate or GED.
• Basic computer skills involving Windows navigation, mouse usage, keyboarding, email communication, and password management.
• Maintain active Basic Life Support (CPR) certification.

Nice To Haves

• Medical terminology course.
• Previous experience in a medical or related facility or office.
• Ability to type at least 35 words per minute.
• Certified Nursing Assistant licensure.

Responsibilities

• Perform related assignments and tasks as requested to promote positive visitor, family, and staff relations.
• Answer phones, take accurate messages, communicate with physicians and nurses as needed, and return calls as directed by physicians or nursing staff while maintaining a pleasant and welcoming demeanor.
• Make appointments using the scheduling workflows of various providers.
• Schedule special exams, lab, x-ray, and/or surgical procedures as directed.
• Assist with admission, discharge, and transfer workflows.
• Assist patients within the employee’s skills and scope.
• Actively maintain current knowledge of workflows and processes.
• Follow Confluence Health and Central Washington Hospital/Wenatchee Valley Hospital policies and applicable unit standards.
• Maintain active Basic Life Support (CPR) certification.
• Perform other duties as assigned.
• Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Accounts and Health Saving Accounts.
• Paid time off.
• Generous retirement plans.
• Life insurance.
• Long-term disability.
• Tuition reimbursement.
• Employee Assistance Program.
• Adoption assistance.
• Shift differential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED