Unit Secretary, Surgical Day Care

Cape Cod Healthcare • Hyannis, MA

4h

About The Position

The Unit Secretary, Surgical Day Care, supports patient registration and administrative operations for Perioperative Services. The role interviews patients or their representatives to gather registration information, maintains accurate and confidential records in hospital information systems, and provides information and forms related to healthcare proxies, Medicare notices, and financial matters. The secretary coordinates appointments and patient admissions, communicates with patients and healthcare staff, processes medical records and reports, coordinates patient transportation, and helps maintain unit supplies. The position requires professional, courteous communication and consistent service excellence.

Requirements

• Ability to read, write, and communicate in English.
• Demonstrated knowledge of healthcare informatics systems.
• Successful completion of a medical terminology course or successful passage of a medical terminology challenge exam.

Nice To Haves

• Medical Secretary or Medical Receptionist experience.

Responsibilities

• Interview patients and/or their representatives to obtain information needed to complete registration in the hospital information system, while maintaining the accuracy, confidentiality, and integrity of the database.
• Provide patients and/or representatives with information and forms, including Health Care Proxy, Advanced Beneficiary Notice, and Important Medicare Message forms; address financial issues and refer to a Financial Counselor when appropriate; obtain completed forms when available.
• Maintain providers’ daily appointment schedules, including scheduling and rescheduling appointments and processing cancellations and no-shows.
• Maintain accurate, complete, and up-to-date patient records; obtain old records, reports, results, dictation, and transcription as instructed.
• Maintain adequate quantities of forms, materials, and supplies on the assigned unit.
• Communicate professionally and courteously with internal and external customers by telephone and in person.
• Answer phones, relay calls and messages, and contact ancillary departments, private physicians, and other healthcare facilities as needed.
• Communicate in a timely manner with nursing staff.
• Schedule pre-admission testing appointments within Perioperative Services in coordination with available appointment times.
• Initiate admission and registration for all Perioperative Services patients.
• Coordinate patient transportation resources in accordance with established policies, procedures, standards, and recommendations, or as requested by authorized physicians, management, or nurses.
• Copy, scan, and fax materials; obtain, correlate, and process medical records and reports as required by policies or as requested by authorized physicians, management, or nurses.
• Follow safety and blood/body-fluid policies and procedures.
• Demonstrate proficiency and accuracy in using healthcare informatics systems.
• Represent the hospital in the community and within the hospital while maintaining patient confidentiality.
• Provide service excellence to patients, family members, visitors, volunteers, and coworkers.
• Perform other work-related duties and activities as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed