Unit Secretary, Surgical Day Care

Cape Cod Healthcare • Hyannis, MA

1d

About The Position

The Unit Secretary supports Surgical Day Care and Perioperative Services by completing patient registration and admission processes, maintaining accurate patient records and appointment schedules, and coordinating communications and patient transport. The role provides information and forms to patients or their representatives, works closely with nursing staff and other healthcare departments, and handles medical records and administrative materials in accordance with established policies and confidentiality requirements.

The position requires professional, courteous service to patients, families, visitors, volunteers, coworkers, and other customers. The Unit Secretary must demonstrate accuracy in healthcare informatics systems and follow safety and blood/body fluid policies and procedures.

Requirements

• Ability to read, write, and communicate in English.
• Demonstrated knowledge of healthcare informatics systems.
• Successful completion of a medical terminology course or successful passage of a medical terminology challenge exam.

Nice To Haves

• Medical Secretary or Medical Receptionist experience preferred.

Responsibilities

• Interview patients and/or their representatives to obtain information needed to complete registration in the hospital information system, while maintaining the accuracy, confidentiality, and integrity of the database.
• Provide patients and/or representatives with information about forms and matters including Health Care Proxy, Advanced Beneficiary Notice, Important Medicare Message forms, and financial issues; refer to a Financial Counselor when appropriate and obtain completed forms when available.
• Maintain providers’ daily appointment schedules, including scheduling and rescheduling appointments and processing cancellations and no-shows.
• Maintain accurate, complete, and up-to-date patient records; obtain old records, reports, results, dictation, and transcription as instructed.
• Maintain an adequate supply of forms, materials, and supplies on the assigned unit.
• Communicate professionally and courteously by telephone and verbally with internal and external customers.
• Answer phones, relay calls and messages, and contact ancillary departments, private physicians, other healthcare facilities, and others as needed.
• Communicate promptly with nursing staff.
• Schedule pre-admission testing appointments within Perioperative Services in coordination with the schedule and available appointment times.
• Initiate admission and registration for all Perioperative Services patients.
• Coordinate patient transport resources according to established policies, procedures, standards, and recommendations, or as requested by authorized physicians, management, or nurses.
• Copy, scan, and fax materials; obtain, correlate, and process medical records and reports as required by established policies or as requested by authorized physicians, management, or nurses.
• Adhere to safety and blood/body fluid policies and procedures.
• Demonstrate proficiency and accuracy in using healthcare informatics systems.
• Maintain patient confidentiality while representing the hospital in the community and within the hospital.
• Consistently provide service excellence to patients, family members, visitors, volunteers, and coworkers.
• Perform other work-related duties and activities as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed