Unit Secretary - 4 East Outpatient PT Days

Torrance Memorial Medical Center • Torrance, CA

8d

About The Position

The Unit Secretary works cooperatively with all members of the health care team, performing clerical and receptionist duties and assisting clinical personnel with nonclinical duties. The role supports patients, families, visitors, and staff while helping maintain safe, organized patient care and unit operations.

Department-specific work includes serving as the unit receptionist; scheduling patients and entering demographic, insurance, and authorization information into the scheduling system; preparing and retrieving medical charts; updating, copying, and filing medical records as directed; and collecting departmental operational statistics. The compensation range is $25.00–$32.95.

Responsibilities

• Act as a resource for patients and family members or visitors.
• Address administrative needs respectfully and compassionately.
• Follow infection-prevention practices, policies, and procedures to support safe, optimal care.
• Assist with patient comfort and safety, and support patient care within scope as directed by other healthcare team members.
• Communicate effectively with patients, families, and medical staff throughout the continuum of care.
• Maintain cooperative working relationships with hospital team members and participate in activities aligned with the Magnet Model and organizational activities.
• Report matters requiring nursing intervention immediately and follow reporting processes for common variables affecting patient care.
• Use resources economically and comply with Joint Commission national patient safety goals and organizational quality dashboard or benchmarking goals.
• Serve as the unit receptionist by answering phones and the patient call system promptly, using proper phone etiquette, greeting and directing patients, visitors, physicians, and employees, and relaying messages in a timely manner.
• Schedule patients and enter demographic, insurance, and authorization information into the scheduling system in a timely manner.
• Prepare medical charts for new patients before their date of service and retrieve records for established patients before their date of service.
• Update, copy, and file medical records as directed.
• Maintain and collect statistics related to departmental operations as directed.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed