Unit Secretary - 5 East

Chesapeake Regional Healthcare•Chesapeake, VA

About The Position

The Unit Secretary serves as a receptionist in the Surgical Admitting Unit (SAU), performing the department’s clerical and transcription duties and using effective communication skills to support efficient unit operations. The role includes assisting patients, families, surgeons, and colleagues with information and coordination, maintaining unit supplies and records, and responding appropriately to patient and safety needs. Duties described are general daily tasks; other tasks may be assigned.

Requirements

High school diploma or equivalent.
Coursework in Medical Terminology.
One or more years of secretarial experience.

Nice To Haves

Experience as a medical secretary.

Responsibilities

Use the computer to promptly and accurately look up needed patient information.
Inform patients and family members of the location of surgical patients.
Assist surgeons in locating families in the waiting room.
Collaborate with departments to ensure patient belongings are tracked.
Collaborate with PSAT to properly label patient hard charts.
Assign tracking numbers upon patient arrival and provide them to the patient or family.
Serve as the SAU receptionist by answering multiple phone calls, taking accurate messages, and relaying messages promptly to the intended recipient.
Maintain order forms, office supplies, and nourishments as needed in a cost-effective manner.
Direct traffic during emergencies and maintain a working knowledge of equipment.
Organize and reprioritize work based on patient needs, available resources, and unit requirements.
Support compliance with hospital accreditation, state licensure, and other external accrediting agency requirements.
Review unit and department communications to maintain current knowledge of job responsibilities, including attending mandatory in-services.
Participate in unit and department fiscal goals by conserving resources and contributing to patient charge capture and revenue generation.
Assist with orienting new personnel by providing constructive feedback and coaching.
Complete employee incident reports and contribute information for incident, medication variance, and infection control variance reports.
Report environmental safety hazards, including damaged or broken equipment.
Respond to patient alarms in a timely manner.
Maintain emergency readiness and initiate timely emergency measures as appropriate to role responsibilities.
Attend required hospital-wide orientations, staff and other meetings, and in-services.
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.