Unit Secretary - Days/Evenings
About The Position
With a commitment to patient- and family-centered care, the Unit Secretary performs clerical duties, including entering data into the Hospital Information System, to support unit operations and patient flow. The role supports patients and medical staff by answering incoming calls, organizing information, and assisting with patient admissions, transfers, and discharges. The Unit Secretary collaborates with unit-based clinical staff and other departments to coordinate off-unit testing and appointments, and works with unit leadership and supply chain to support the unit’s inventory needs. The position calls for professional, welcoming interactions with patients, families, visitors, and staff. The role communicates regularly with the Charge Nurse, monitors the electronic patient bed system, supports bed-flow and staffing assignments as needed, and requests patient transport. It coordinates appointments and testing, maintains organized medical records, processes medical orders, and supports effective department operations. The Unit Secretary also responds to unit emergency codes, monitors the tube station, troubleshoots equipment issues, and participates in unit committee and staff meetings.
Requirements
- Related secretarial and computer experience; the minimum qualification text does not specify a number of years.
- Cultural awareness and the ability to convey respect and connect effectively with people from diverse backgrounds.
- Effective communication skills, including accurately transmitting, receiving, and interpreting information and using appropriate communication behaviors.
- Ability to use partnership-oriented language with patients and families and engage them in their health and health care.
- Ability to delegate appropriately and respectfully to other team members.
- Knowledge of medical terminology is highly recommended.
Nice To Haves
- High school diploma or equivalent.
- Data entry experience.
- Knowledge of medical terminology is highly recommended.
Responsibilities
- Interact with coworkers, visitors, and other staff consistently with Jefferson’s values, fostering belonging and inclusion and using problem-solving and conflict-resolution skills.
- Interact with patients, families, and designated care partners with compassion and respect for their preferences, priorities, needs, and cultural beliefs and values; follow established protocols to minimize risk of harm.
- Communicate with and support the interprofessional team, patients, families, and designated care partners, and maintain regular communication with the Charge Nurse.
- Monitor the electronic patient bed system for admission and discharge bed flow, assign admissions, complete staffing assignments if needed, and request patient transport in collaboration with the Charge Nurse.
- Coordinate patient appointments and testing in the acute-care setting, including transport, and coordinate discharge appointments when needed.
- Perform clerical functions that support the department, including maintaining complete and organized medical records and organizing the work environment for efficient operations.
- Process medical orders to facilitate implementation of the patient-care regimen and use information technology to communicate, manage knowledge, mitigate error, and support ethical decision-making.
- Respond actively to unit emergency codes by immediately calling the emergency response dispatcher and helping gather equipment such as an EKG, glucometer, crash cart, and suction equipment.
- Troubleshoot equipment failures and attempt to reset equipment before referring issues to the appropriate on-call repair team; equipment includes patient TVs, call-bell wall units, computers, and printers.
- Monitor the tube station and appropriately dispense incoming and outgoing items, including medications and cardiac monitor strips.
- Participate in unit committee meetings in addition to staff meetings.
- Perform other related duties and comply with hospital policies and procedures.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
