Unit Secretary - 4 East Outpatient PT Days
About The Position
The Unit Secretary works cooperatively with all members of the health care team to perform clerical and receptionist duties and assist clinical personnel with nonclinical duties. The role supports patient care by addressing administrative needs respectfully, communicating with patients, families, visitors, and medical staff, and maintaining cooperative working relationships across the hospital team. Department-specific duties include acting as the unit receptionist, scheduling patients, preparing and maintaining medical records, and collecting departmental statistics. The compensation range is $25.00–$32.95.
Responsibilities
- Act as the unit receptionist by answering phones and the patient call system promptly, using proper phone etiquette, greeting patients, visitors, physicians, and employees, determining their needs, and routing them appropriately.
- Take and relay messages to unit personnel in a timely manner and provide excellent customer service.
- Schedule patients after obtaining demographic and insurance information and authorizations, using the scheduling system in a timely manner.
- Prepare medical charts for new patients before the date of service.
- Pull medical records for established patients before the date of service.
- Update, copy, and file medical records as directed.
- Maintain and collect statistics related to departmental operations as directed.
- Address administrative needs in a respectful and caring manner.
- Follow infection-prevention practices, policies, and procedures to support safe and optimal care.
- Assist with patient comfort and safety and support patient care within scope as directed by other healthcare team members.
- Communicate effectively with patients, families, and medical staff throughout the continuum of care.
- Report matters requiring nursing intervention immediately and follow reporting processes for common variables affecting patient care.
- Maintain cooperative working relationships with hospital team members and participate in organizational activities aligned with the Magnet Model.
- Use resources economically and comply with Joint Commission national patient safety goals and organizational quality dashboard or benchmarking goals.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
