About The Position

The Unit Secretary/Patient Care Tech is a hybrid role that primarily performs unit secretary duties and, as needed, basic nursing assistant duties and other duties based on the assigned nursing unit. These duties are performed with appropriate training and clinical competency validation, within scope of practice, and under the close or general supervision of licensed personnel. The role supports patients and the nursing team while helping maintain an efficient, safe, clean, and caring unit environment. As unit secretary, the position provides reception and clerical support at the nurse’s station, responds to patient calls, assists patients, families, visitors, and staff, and helps coordinate unit supplies and the physical environment. As a patient care tech, the position provides delegated direct patient care, assists with daily living and mobility, collects and documents patient data, performs trained procedures, and reports observations and changes in patient status to the RN. The role also supports patient safety, infection control, quality improvement, team education, and the smooth operation of the nursing unit.

Requirements

  • Completion of a nursing assistant, patient care tech, medical assistant, EMT, paramedic, surgical tech, phlebotomy, military medical corpsman, or nursing fundamentals course is preferred.
  • No experience is required.
  • Licensure, certification, or registration in the field of training is preferred.
  • Work within scope of practice and follow applicable policies, procedures, protocols, safety standards, and confidentiality requirements.

Nice To Haves

  • Previous experience as a nursing assistant, patient care tech, medical assistant, EMT, paramedic, surgical tech, phlebotomist, medical corpsman, or nursing student.
  • Licensure, certification, or registration in the field of training.
  • Completion of a nursing assistant, patient care tech, medical assistant, EMT, paramedic, surgical tech, phlebotomy, military medical corpsman, or nursing fundamentals course.

Responsibilities

  • Perform reception duties at the nurse’s station and respond to patient calls by intercom or in person.
  • Assist patients, families, visitors, and staff in a kind, professional, and efficient manner.
  • Provide administrative and clerical support, including data entry, meeting minutes, bulletin board maintenance, and organizing downtime forms.
  • Order, stock, and inventory equipment and supplies in collaboration with the nurse manager; monitor supply levels and organize supply rooms.
  • Help maintain a safe, clean, functional physical environment in accordance with regulatory standards.
  • Monitor designated patient safety systems and promptly notify the appropriate RN of alerts.
  • Provide direct patient care within scope of practice as directed by providers and licensed staff and in accordance with policies, procedures, and protocols.
  • Assist patients with activities of daily living, including eating, dressing, toileting, bathing, and transferring.
  • Prepare rooms and welcome and orient patients and families to the unit during admissions.
  • Assist patients with walking, turning, positioning, and ambulation, and assist with removing and reapplying compression devices.
  • Collect and document vital signs, oxygen saturation, temperature, cardiac monitoring, non-invasive blood pressure readings, basic or sterile specimens, and fluid intake and output.
  • Perform point-of-care testing when trained and delegated by an RN, and report lab values to the RN.
  • Perform delegated patient-care tasks such as soaks, simple sterile and non-sterile dressings, perineal care, basic ostomy care, nasal cannula care, phlebotomy, EKGs, and incentive spirometry.
  • Perform insertion and removal of straight catheters and removal of Foley catheters when appropriately trained and competency-validated for the assigned unit.
  • Assist with fall-prevention interventions and patient restraints as delegated.
  • Transport patients to diagnostic studies and floor assignments with the patient care team.
  • Provide and document comfort measures and non-pharmacological pain management.
  • Document data, observations, clinical information, and procedures in the medical record and EMR; inform the RN of activities performed, patient observations, and changes in patient status.
  • Maintain and appropriately use medical equipment and supplies, return equipment to other units as needed, and clean and stock carts, rooms, hallways, and kitchens.
  • Change linens as needed and consult with the supervisor about unit activities, needs, and patient-care problems.
  • Follow department, unit, and hospital policies and standards, including quality, safety, environmental, and infection-control standards.
  • Protect patient rights and confidentiality and help ensure smooth operation of the nursing unit or facility.
  • Participate in process improvement initiatives and help educate and mentor other members of the care team.
  • Use supplies safely and efficiently, attend department and organization meetings, and complete annual compliance training.
  • Maintain a clean, safe, therapeutic, and caring environment for patients, families, and staff.
  • Take responsibility for professional development and continuing education.
  • Perform patient observer duties as assigned and other duties as assigned.
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