Unit Manager - Group Benefits: Eligibility Management - Remote

Symetra•,

9d•$66,100 - $110,100•Remote

About The Position

The Unit Manager leads, supervises, and develops employees in one or more operational units or functions, supporting performance objectives such as time standards, quality, and production goals. The role works with department leadership to develop strategies that improve departmental structure and procedures in response to team performance, market requirements, and applicable initiatives. It typically supervises an operational unit or function. The manager oversees daily workflow, staffing, employee development, compliance, customer and partner issue resolution, administrative processes, and operational improvement. The position also contributes to unit planning and budget management with department leadership and helps ensure teams understand and meet business and service goals.

Requirements

Ability to communicate effectively with internal and external customers.
Ability to communicate across multiple levels of leadership.
General understanding of the larger organization and the operational unit's impact on it.
Proven ability to manage multiple projects of varying impact in a cross-functional setting.
Proven ability to lead and manage process and/or technology change across an operational unit.
High school diploma.

Nice To Haves

College degree or equivalent experience.

Responsibilities

Coach employees, provide feedback and developmental opportunities, build effective teams, set clear expectations, and hold employees accountable for performance.
Oversee training and development for directly and indirectly managed employees, make staffing decisions, and build appropriate bench strength.
Ensure employees adhere to legal and operational compliance requirements.
Provide coaching, direction, and leadership support to achieve employee, business, and customer results.
Motivate and inspire employees, challenge them to achieve business results, and celebrate successes.
Define short-term goals and objectives for the work group and communicate unit, department, and company goals effectively.
Manage daily workflow to meet service-level agreements and recommend appropriate staffing levels.
Maintain accurate records, required reports, and administrative functions in accordance with company policies.
Resolve customer and partner questions and complaints, including escalated issues involving employees, customers, partners, or vendors.
Build subject matter expertise and demonstrate technical knowledge of policies and procedures.
Work with department leadership on budget management and unit planning.
Anticipate potential issues, analyze them, and develop and implement appropriate solutions.
Identify trends and recommend improvements to quality, productivity, and customer or partner experience.
Develop an understanding of internal operations and how related teams interact to achieve results.
Drive operational improvements, improve customer service, and share best practices.
Perform other duties as assigned.