BENEFITS & ELIGIBILITY SUPERVISOR

Arizona Department of Administration • Tempe, AZ

1d • Onsite

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility is seeking a Benefits and Eligibility Supervisor for the Tempe Field Office. This position supervises, plans, and coordinates one or more benefits and eligibility units involved in determining and issuing public assistance and/or social service benefits. The supervisor administers eligibility program staff, including staff development and training, succession planning, performance management, and related activities. The role works with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures. This is an in-office position.

The position requires driving or use of a vehicle as an essential function for State business. Employment is contingent on passing background and reference checks and completing E-Verify requirements. The ideal candidate has a high school diploma or equivalent and three years of experience performing eligibility work.

Requirements

• High school diploma or equivalent education and three years of experience performing eligibility work are listed as the ideal candidate qualifications.
• Knowledge of applicable federal, state, and agency statutes, rules, and regulations.
• Knowledge of fundamental leadership practices and program services used to conduct quality control reviews.
• Knowledge of automated systems, software, mathematical computation, interviewing, and assessment techniques.
• Written and verbal communication skills to explain and interpret applicable laws, statutes, rules, regulations, and guidelines.
• Ability to resolve program-related issues and provide technical assistance to staff.
• Ability to access, maintain, review, and interpret database information and compile and present program information.
• Ability to establish and maintain cooperative working relationships with internal management and staff and external stakeholders.
• Ability to identify, analyze, and evaluate situations or problems and determine appropriate courses of action.
• Ability to analyze laws, regulations, and policies to ensure program and activity compliance.
• Ability to meet the position’s driving or vehicle-use requirement for conducting State business.
• Successfully pass background and reference checks; employment is contingent on completing this process and the Agency’s ability to reasonably accommodate restrictions.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Nice To Haves

• High school diploma or equivalent education and three years of experience performing eligibility work are identified as ideal candidate qualifications.

Responsibilities

• Train, supervise, and evaluate assigned staff; assign and adjust workloads.
• Interpret and clarify program policies and procedures for staff and implement regulatory or policy changes affecting unit operations.
• Assist staff with difficult and complex cases through consultation, personally handling some cases, making decisions on controversial cases, and consulting senior management on recommended actions.
• Conduct quality control and error management and prevention for eligibility services, including case reviews; evaluate accuracy, timeliness, and productivity using program report data; identify error trends; implement corrective action plans; and develop and conduct related training.
• Compile and review statistical data about unit activities from case records, logs, computer files, and other sources, and prepare requested reports.
• Evaluate staffing needs, participate on hiring panels, and make recommendations for effective use of personnel resources.
• Work with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition reimbursement.
• Stipend opportunities.
• Infant at Work Program.
• Rideshare and public transit subsidy.
• Career advancement and employee development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED