Benefits And Eligibility Supervisor

Arizona Department of Administration • Buckeye, AZ

4d • Onsite

About The Position

The Arizona Department of Economic Security (DES), Division of Benefits and Medical Eligibility (DBME), Family Assistance Administration (FAA), is seeking a Benefits and Eligibility Supervisor for its Buckeye Field Office. The supervisor plans, coordinates, and oversees the operations of one or more benefits and eligibility units involved in determining and issuing public assistance and/or social service benefits. The role administers and supervises program staff, including staff development and training, succession planning, and performance management, and works with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures.

This is an in-office, on-site position at 302 North 4th Street, Buckeye, Arizona. The position requires driving or use of a vehicle to conduct State business. Applicants must pass background and reference checks, and newly hired State employees must successfully complete E-Verify.

Requirements

• High school diploma or equivalent education and three years of experience performing eligibility work (stated as the ideal candidate’s selective preference).
• Knowledge of public assistance eligibility determination processes and federal and state laws, statutes, regulations, policies, and procedures pertaining to public assistance programs.
• Knowledge of Family Assistance Administration systems and software, online support, internet and email use, task management, Google, and Microsoft Office software such as Word and spreadsheets.
• Knowledge of communication, conflict resolution, mediation, and collaboration techniques; leadership and team building; and system and staff evaluation.
• Written and verbal communication skills to explain and interpret applicable federal and state laws, statutes, rules, regulations, and guidelines.
• Ability to interpret laws, statutes, rules, regulations, and guidelines for assigned areas.
• Ability to manage and supervise employees with diverse skills, educational backgrounds, and cultural backgrounds.
• Ability to assess operational needs and staff performance, establish priorities, analyze complex issues, and implement operational procedures.
• Valid driver’s license or use of a vehicle as required for conducting State business; driver’s license requirements apply.
• Successfully pass background and reference checks.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) if newly hired as a State employee.

Responsibilities

• Train, supervise, and evaluate assigned staff; assign and adjust workloads.
• Interpret and clarify program policies and procedures for staff, and implement regulatory or policy changes affecting unit operations.
• Assist staff with difficult and complex cases through consultation, personally handling some cases, making decisions on controversial cases, and consulting senior management about recommended actions.
• Prioritize and assign unit work to maintain compliance with federal and state mandates and ensure timely, accurate services.
• Conduct quality control and error management and prevention, including case reviews; evaluate accuracy, timeliness, and productivity using program reports; identify error trends; implement corrective action plans; and develop and conduct related training.
• Evaluate staffing needs, participate on hiring panels, and make recommendations for effective use of personnel resources.
• Assist with identifying suspected fraud cases, preparing factual summaries for fraud and overpayment matters, representing the agency in hearings and court appeals, and taking required action.
• Work with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures.
• Support staff development, training, succession planning, and performance management.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS)
• Long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
• Deferred compensation plan
• Wellness plans
• Tuition reimbursement
• Stipend opportunities
• Infant at Work Program
• Rideshare and public transit subsidy
• Career advancement and employee development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED