BENEFITS AND ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Phoenix, AZ

6d•Onsite

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility is seeking a Benefits and Eligibility Supervisor for the Phoenix Customer Care Center. The position supervises, plans, and coordinates one or more benefits and eligibility units involved in determining and issuing public assistance and/or social service benefits. It is responsible for supervising and administering eligibility program staff, including staff development and training, succession planning, performance management, and related activities. The supervisor also works with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures. This is an in-office position.

Requirements

High school diploma or equivalent education (listed as an ideal candidate preference).
One to two years of experience performing DBME eligibility work (listed as an ideal candidate preference).
BES II designation at minimum and fully trained (listed as an ideal candidate preference).
Knowledge of federal, state, and agency statutes, rules, and regulations applicable to the assignment.
Knowledge of fundamental leadership practices, interviewing and assessment techniques, and customer service practices.
Written and verbal communication skills to explain and interpret applicable federal and state laws, statutes, rules, regulations, and guidelines.
Ability to resolve program-related issues and provide technical assistance to staff.
Ability to establish and maintain cooperative working relationships with internal management and staff and external stakeholders.
Ability to identify, analyze, and evaluate situations or problems and determine appropriate courses of action.
Ability to analyze laws, regulations, and policies to ensure programs and activities comply.
Successfully pass a background and reference check; employment is contingent on completion and the agency’s ability to reasonably accommodate restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Nice To Haves

One to two years of experience performing DBME eligibility work.
BES II designation at minimum and fully trained.
High school diploma or equivalent education.

Responsibilities

Train, supervise, and evaluate assigned staff, and assign and adjust workloads.
Interpret and clarify program policies and procedures for staff, and implement regulations or policy changes affecting daily unit operations.
Assist staff with difficult and complex cases by providing consultation, handling some cases personally, making decisions on controversial cases, and consulting senior management about recommended actions.
Prioritize and assign unit work to maintain compliance with federal and state mandates, ensure timely and accurate services, and identify and resolve problems in accordance with agency policies and program goals.
Conduct quality control and error management and prevention, including reviewing cases, evaluating accuracy, timeliness, and productivity using program data, identifying error trends, implementing corrective action plans, and developing and conducting related training.
Compile and review statistical data from case records, logs, computer files, and other sources, and prepare requested reports.
Evaluate staffing needs, participate in hiring panels, and recommend effective use of personnel resources.
Assist with identifying suspected fraud cases, prepare fact summaries for fraud and overpayment matters, represent the agency in hearings and court appeals, and take appropriate action.
Perform other related duties as assigned; typically 5%–10% of the position.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.