Unit Manager - Be Right Burger - Dulles International Airport
About The Position
The Unit Manager oversees the day-to-day operation of a Be Right Burger unit at Dulles International Airport, with responsibility for guest service, financial and operational performance, labor and inventory control, and product and service quality. The role supervises Assistant Managers and associates, manages employee relations and staff development, and ensures compliance with company, brand, franchise, regulatory, and airport requirements. The manager makes operating decisions for the assigned unit; decisions about menus, processes, and pricing are reviewed with next-level management and/or the General Manager.
Requirements
- Bachelor’s degree in hospitality management, business, or a similar program; graduation from a recognized culinary institute; 3–5 years of related restaurant-management experience; or an equivalent combination of education and experience.
- Must be able to obtain alcohol-awareness and/or ServSafe Food Safety certification.
- Knowledge of a food-and-beverage-based business model.
- Ability to analyze profit-and-loss and sales reports and take appropriate action.
- Ability to select, train, and motivate associates.
- Exceptional interpersonal skills.
- Ability to read, write, and comprehend instructions and create correspondence and memos.
- Ability to communicate effectively with customers, coworkers, and staff, individually and in groups.
- Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
- Ability to understand and carry out written, oral, or diagrammatic instructions.
- Ability to communicate verbally and in writing and visually navigate through the unit.
- Ability to continuously stand and walk, and to lift and carry items weighing 0–30 pounds; frequent reaching, grasping, pushing, pulling, stooping, and bending are required.
Responsibilities
- Manage daily unit performance, costs, revenue, labor, inventory, and the quality of products and services.
- Supervise Assistant Managers and associates, assign duties, and ensure the unit is appropriately opened and staffed.
- Review unit profit-and-loss statements, reports, and operating data; help achieve budget targets and provide analysis to management as needed.
- Manage quality-control records, including quality assurance, loss prevention, and cleaning programs.
- Ensure compliance with company, brand, franchise, and regulatory operating standards.
- Manage recruitment, selection, promotions, and other associate status changes.
- Maintain effective communication and positive associate relations, including conducting performance reviews, applying progressive discipline, resolving employee-relations matters, and managing incentive programs.
- Oversee staff training and development and support associates in delivering superior guest service.
- Operate the unit in compliance with airport requirements and remain aware of business volume and activities.
- Work with maintenance staff to inspect, maintain, and replace equipment and fixtures as needed.
- Monitor safe food handling, hygiene practices, and workplace safety standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
