Ramp Duty Manager - Dulles Airport

Flightline Support Group•Chantilly, VA

1d•Onsite

About The Position

Flightline Support Group LLC is seeking an experienced Ramp Service Duty Manager to oversee and manage operations at its Dulles Airport location in Chantilly, Virginia. The role manages airfield operations, coordinates employees’ activities, and carries out supervisory responsibilities in accordance with company policies and applicable laws. The position is full-time and salary exempt, with a listed salary of $65,000–$70,000 per year based on relevant experience, plus a performance bonus. Local candidates only; relocation is not offered. The manager directs day-to-day work, hires and trains employees, develops schedules, monitors performance, orders supplies, and oversees equipment maintenance. The role also enforces operating and safety requirements, supports customer satisfaction, maintains client and regional aviation relationships, and may join the assigned work crew when operational needs require it. Candidates must be available for rotating, floating, irregular, overnight, and day shifts, including weekends and holidays, as well as extra hours and absence coverage. The position requires an airport security badge and a valid driver’s license. The employee must obtain and maintain an active airport badge and an uninterrupted valid driver’s license, complete airport-required driver training, and pass a company driving evaluation. Driving company vehicles and equipment on the airfield is an essential function.

Requirements

3–5 years of management or leadership experience in an airfield ramp operations environment.
Proficient English language skills.
Strong interpersonal skills to interact with multiple departments.
Self-starter with a high-energy work style and the ability to motivate employees.
Strong organization and attention to detail.
Ability to understand and implement air carrier, airport, and government agency requirements, policies, and procedures.
Knowledge of safety and security operations, rules, and regulations, and ability to maintain confidentiality.
Safety-conscious work approach.
Availability for floating and rotating shifts, extra hours, operational coverage, weekends, and holidays.
Ability to obtain an airport security badge during hiring and maintain an active badge without lapse for the duration of employment.
Valid driver’s license held for at least one full year; must be maintained without lapse for the duration of employment. A clean driving record is required; the posting specifies no moving violations or suspensions in the last three years.
Must complete airport-required driver training and pass a Flightline Support Group driving evaluation.

Nice To Haves

Five full years of holding a valid driver’s license is preferred.
Experience and knowledge of driving on the airfield at Dulles International Airport.

Responsibilities

Manage airfield operations and direct and coordinate workers’ activities.
Assign employees’ daily work, create schedules, provide on-the-job training, and carry out disciplinary action.
Hire and train new employees, monitor work performance, order supplies, and oversee equipment maintenance.
Inspect and record information about equipment, materials, chemical inventory levels, productivity, and worksites to verify safety and operational data and compliance with specifications.
Organize and ensure safe and appropriate use of equipment, facilities, and materials.
Communicate with customers, employees, managers, and other personnel to exchange information and resolve problems.
Enforce compliance with administrative policies, procedures, safety rules, and government regulations.
Attend the airfield or facility promptly, generally within one hour, to begin investigating reported accidents, incidents, or injuries, except in extenuating circumstances.
Ensure customer specifications and requirements are followed and that products and services meet customer expectations.
Build relationships within the regional aviation community to procure new business.
Develop and maintain client relationships through periodic meetings at individual airports.
Develop current staff to work closely with customer management and frontline team members to increase productivity.
Join the assigned work crew when needed to address staffing shortages, special assignments, or other operational needs.
Follow safe work methods, company policies, and procedures, and perform other related duties as requested.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance, 100% paid by Flightline
Birthday PTO
Mental health PTO
Generous PTO plan
Holiday pay
Bereavement PTO
Jury duty PTO
Free parking
401(k)
Performance bonus
Employee discounts through Paychex and third-party vendors, with voluntary employee-funded participation via payroll deduction
Employee Assistance Program offerings, including wellness, counseling referral, legal, and personal assistance services
Financial wellness resources, including coaching, calculators, financial insights and assessments, student loan services, educational resources, loans, and tax preparation
Optional personal-care and insurance offerings through Paychex and third-party vendors, including short-term disability, accident, critical illness, hospital indemnity, long-term care with life insurance, and term life insurance