Unit Manager - Be Right Burger - Dulles International Airport

Concessions International•Dulles, VA

19d

About The Position

The Unit Manager oversees the day-to-day operations of the Be Right Burger unit at Dulles International Airport, managing performance, costs, revenue, labor, inventory, and the quality of products and services. The role supervises Assistant Managers and associates, manages unit financial and operating reports, and ensures the unit is staffed and operating appropriately. The manager is responsible for employee relations, recruitment, training, development, performance reviews, and staff support to deliver superior guest service. The position also maintains quality-control records and ensures compliance with company, brand, franchise, regulatory, airport, food-safety, hygiene, and workplace-safety requirements. Operating decisions are made for the assigned unit; decisions about menus, operating processes, and pricing are reviewed with next-level management and/or the GM.

Requirements

Bachelor’s degree in hospitality management, business, or a similar program; graduation from a recognized culinary institute; 3–5 years of related restaurant-management experience; or an equivalent combination of education and experience.
Must be able to obtain alcohol-awareness and/or ServSafe Food Safety certification.
Knowledge of a food- and beverage-based business model.
Ability to analyze profit-and-loss and sales reports and take appropriate action.
Ability to select, train, and motivate associates.
Exceptional interpersonal skills.
Ability to read, write, and comprehend instructions and create correspondence and memos.
Ability to communicate information effectively with customers, co-workers, and staff, individually and in groups.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to understand and carry out instructions in written, oral, or diagram form.
Ability to communicate verbally and in writing and visually navigate through the unit.
Ability to continuously stand and walk and to lift and carry 0–30 pounds; frequent reaching, grasping, pushing, pulling, stooping, and bending are required.

Responsibilities

Manage day-to-day unit performance, costs, revenue, labor, inventory, and product and service quality.
Supervise Assistant Managers and associates, assign duties, and ensure the unit is opened and staffed appropriately.
Review unit profit-and-loss statements, reports, and operating data to help achieve budget targets and provide analysis to management as needed.
Manage quality-control records, quality-assurance and loss-prevention policies and procedures, and cleaning programs.
Ensure compliance with company, brand, concept, franchise, and applicable regulatory agency operating standards.
Manage recruitment, selection, promotion, and other associate status changes.
Maintain effective communication and positive associate relations, including conducting performance reviews, applying progressive discipline, resolving employee-relations matters, and managing incentive programs.
Provide staff training and development and support associates in delivering superior guest service.
Operate the unit in compliance with airport requirements and remain aware of volume and activities.
Work with maintenance staff to inspect, maintain, and replace equipment and fixtures when necessary.
Follow and monitor safe food handling, hygiene practices, and workplace safety standards.
Make operating decisions for the assigned unit and refer decisions about menus, operating processes, pricing, and similar matters to next-level management and/or the GM for review.