Unit General Manager I (Restaurants)

Areas USA, Inc • Morton, WV

4d

About The Position

The Unit General Manager I leads and oversees all aspects of airport food and beverage operations, driving financial, operational, and guest service results while maintaining company culture and key client relationships. The role is accountable for creating a high-quality work environment and delivering premium service in accordance with food and beverage standards, company policies, and procedures.

The manager develops and implements training initiatives, leads and mentors the management team, and supports the operational performance and professional growth of associates. The role also oversees shift operations, including food quality and preparation, sanitation, staffing, inventory and supplies, safety, security, maintenance reporting, and required documentation.

Requirements

• High school diploma or equivalent.
• At least 2 years of restaurant management experience.
• Basic communication skills.
• Ability to organize shift-level tasks.
• Strong customer service skills.
• Understanding of basic business patterns.
• Ability to work effectively with a diverse workforce.
• Familiarity with inventory management basics.
• Emerging leadership ability and team motivation skills.
• Basic understanding of sales, labor costs, and food costs.
• Ability to work under pressure.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Follow company policies, procedures, standards, specifications, guidelines, and training programs.
• Oversee food usage and verify and oversee the reconciliation process for deliveries.
• Resolve immediate customer concerns about food quality or service according to company standards.
• Maintain sanitation standards throughout shifts and complete required documentation.
• Supervise staff during shifts to ensure health and safety standards and applicable liquor regulations are followed according to state and local guidelines.
• Complete shift-related paperwork, forms, and reports in a timely manner.
• Monitor and report supply levels for tableware, cooking utensils, and cleaning items.
• Report equipment and facility maintenance and repair needs.
• Execute opening and closing procedures and maintain security standards.
• Provide feedback on team member performance.
• Make employment and termination recommendations consistent with company guidelines.
• Monitor staff compliance with company dress code guidelines.
• Assist with on-the-job training for new team members.
• Monitor food preparation and methods for compliance with brand and company specifications and standards.
• Forecast labor and schedule staff according to business needs and in compliance with CBS, if applicable.
• Oversee onboarding and continued development of associates assigned to the concept.
• Lead and oversee airport operations business, with accountability for financial, operational, and guest service objectives.
• Maintain company culture and manage key client relationships.
• Develop and implement strategic training initiatives.
• Direct and mentor the management team to promote operational excellence and professional growth.
• Perform other duties as assigned by the supervisor.

Benefits

• Affordable medical insurance for eligible full-time employees.
• Dental and vision benefits.
• Voluntary insurance options.
• Company-sponsored life insurance.
• Free employee assistance program.
• Competitive paid time off.
• Company holidays.
• 401(k) retirement plan with company match.
• Discount programs for travel and entertainment.
• Location meal program.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED