Unit Director - Woodlands Teen Impact Center

Boys and Girls Club of the Northwest Suburbs•Carpentersville, IL

1d•Onsite

About The Position

Are you ready to be the person who changes everything for a teenager? At the Teen Woodlands Impact Center — part of Boys & Girls Clubs of the Northwest Suburbs — we believe the right mentor at the right moment can alter the entire trajectory of a young person's life. We're looking for a seasoned, mature professional ready to lead a 40,000 square foot facility, build and inspire a high-performing team, and deliver life-changing programming for over 550 middle and high school youth every day. This is more than a director role — it's a calling. The lessons you pass on, the confidence you help young people build, the doors you help them open — that impact doesn't end when they leave our doors. It follows them for life. Position Summary The Woodlands Teen Impact Center Unit Director is responsible for the overall operations, programming, and staff management for the facility. This individual oversees facility operations, curating and managing enrichment and mentorship programming, directing all facility scheduling and space utilization, and leading a diverse team of frontline staff and program instructors. As a strategic programmatic leader, this position also provides oversight of all program experiences delivered within the Impact Center — including STEM, Arts, Media & Podcasting, Workforce Development, Health & Wellness, Technology, Academic Support, and Career Readiness — ensuring alignment with the organization's mission, strategic priorities, and quality standards.

Requirements

Bachelor's degree in Youth Development, Social Work, Education, Nonprofit Management, or a closely related field (equivalent combination of education and experience considered)
Minimum 5 years of progressive experience in youth-serving programs, with at least 3 years in a management or director-level role
Demonstrated experience overseeing a multi-use facility or comparable physical plant (30,000+ sq ft preferred)
Proven ability to hire, develop, supervise, and hold accountable a team of 10 or more staff
Experience managing an organizational or departmental budget of at least $500,000 annually
Strong organizational and scheduling skills with ability to manage competing priorities in a dynamic environment
Excellent interpersonal and communication skills; ability to build trust with youth, families, staff, and community partners
Commitment to the mission and values of the Boys & Girls Club movement and Boys & Girls Clubs of the Northwest Suburbs
Must pass a comprehensive background check, required training, and have a valid driver's license

Nice To Haves

Experience working specifically with adolescents (ages 10–18) in an out-of-school-time or community-based setting
Familiarity with Boys & Girls Club of America standards, Youth Program Quality Assessment (YPQA), or similar quality improvement frameworks
Experience managing rental agreements, community partnerships, or earned revenue programming
Bilingual or multilingual abilities
CPR/First Aid certification (or willingness to obtain upon hire)

Responsibilities

Set and enforce building hours; develop and adjust operational schedules to meet program and community needs
Manage the scheduling and booking of all rentable and shared spaces, including coordination with external organizations and community partners
Oversee program resources, equipment, and specialized learning environments
Provide strategic vision for all Impact Center programming and member experiences serving middle and high school youth
Design, implement, and continuously improve enrichment, mentorship, academic support, and career readiness programming aligned with BGCA standards and organizational outcomes
Develop and implement annual program goals, priorities, performance measures, and outcome objectives
Identify emerging trends and innovations that enhance the Impact Center experience and increase youth outcomes
Ensure all program areas support academic success, workforce readiness, leadership development, healthy lifestyles, and social-emotional growth
Directly supervise and develop all teen program staff, including Program Specialists, Experience Coaches, enrichment instructors, front desk/reception personnel, and building monitors
Establish clear performance expectations, accountability systems, and professional development plans for all team members
Develop staff schedules that ensure appropriate coverage across all building hours and programming times
Conduct regular coaching conversations, performance evaluations, and leadership development activities
Foster a culture of professionalism, youth development best practice, excellence, and continuous improvement
Manage disciplinary processes in collaboration with HR as needed; address staff performance concerns promptly and constructively
Support succession planning and create leadership development opportunities for emerging leaders
Establish and monitor program quality standards across all Impact Center program areas
Conduct regular program observations, assessments, and reviews to ensure consistency and excellence
Analyze participation data, outcome measurements, and program effectiveness indicators to drive decision-making
Track and report program participation, outcomes data, and member progress to leadership and funders
Monitor member engagement, retention, attendance, and progression toward established outcomes
Ensure experiences are engaging, age-appropriate, culturally responsive, and aligned with youth development best practices
Oversee the front desk and reception team to ensure a consistent, high-quality experience for all members, families, and guests
Set service standards for member check-in, visitor management, phone and walk-in inquiries, and daily communications
Ensure front desk operations support accurate daily attendance tracking, membership management, and data integrity
Develop and maintain strategic partnerships with schools, colleges, businesses, community organizations, volunteers, and industry professionals
Expand opportunities for members through partnerships that support career exploration, workforce development, internships, mentorships, and experiential learning
Represent the organization professionally within the community and serve as an ambassador for the Impact Center
Collaborate with families and community stakeholders to strengthen member engagement and support youth success
Manage rental agreements, community partnerships, or earned revenue programming as applicable
Manage the teen division's annual operating budget with fiscal discipline and accountability
Monitor monthly expenditures against budget; identify and address variances proactively
Participate in the annual budget planning process; provide data-informed projections for staffing, programming, supplies, and facility needs
Support grant reporting and implementation; ensure programmatic deliverables and expenditure requirements are achieved
Identify cost efficiencies without compromising program quality
Contribute to organizational planning, strategic initiatives, and cross-functional projects
Support organization-wide events, initiatives, and special projects
Promote a culture that reflects the organization's mission, values, and commitment to youth development excellence
Champion innovation, collaboration, accountability, and continuous improvement throughout the organization